Mgr, Engineering

The Manager of the Release & Defect Management team will lead the team with oversight of the lifecycle of the releases and defects. They will enforce defect tracking processes, ensure timely resolution, and drive improvement. Lead the team and collaborate closely with development teams, test teams, and other organizational stakeholders to effectively move release forward, resolve defects as well as help drive scope, standardization, and process improvement.
This Manager will oversee the team working across different functional areas coordinating defect ticket activities and ensuring release best practice is followed, and defect hygiene standards are met. They will be responsible for tracking resolution metrics and driving cross-organizational alignment.
BE PART OF THE CONNECTION
As a Manager, Engineering on the Release & Defect Management team:

• Lead, mentor and coach a team of Release and Defect Managers.
• Foster collaboration and a high-performing environment.
• Conduct Regular 1:1s, provide constructive feedback, and identify training and development opportunities for the team as needed.
• Responsible for Firmware Release Management and Defect Management team guidance, performance management, work delegation, resource allocation and problem solving.

WHAT OUR ENGINEERING MANAGERS ENJOYS MOST

• Align day-to-day operations with broader company outcomes
• Translate organizational priorities into actionable strategies to drive success
• Own retrospective reporting of high priority defects once resolved in production
• Responsible for overseeing the planning, execution, and monitoring of software releases across all projects
• Have a strategic focus for how we will:
  • Ensure timely and high-quality delivery and support of upcoming releases
  • Continuously evaluate and improve the release process to enhance efficiency and reliability
  • Champion the adoption of automation tools and technologies to streamline our processes
  • Identify and implement metrics to track release performance and identify areas for improvement.
  • Effectively communicate release plans, schedules, and status updates to stakeholders
  • Foster strong relationships with cross-functional teams to ensure collaboration and partnership.
  • Act as a point of escalation for release-related issues and provide timely resolution.
  • Oversee management and maintenance of development, testing, and production environments.
  • Ensure environment stability and availability to support development and release activities.
  • Champion the adoption of process cross-functionally.
  • Manage release schedules, identify potential risks and dependencies, and develop mitigation plans.
  • Define and implement release management strategies, processes, and best practices
  • Oversee the end-to-end software release process, from development to production, ensuring alignment with business requirements and project timelines.

WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience:
  • 1+ year Project Management work experience preferred
  • 2+ years of related supervisory experience preferred
  • 5+ years of Engineering experience preferred
  • HFC and Networking experience preferred.
• Education:
  • Bachelor's degree in engineering or related field, or equivalent experience
  • Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
• Skills:
  • Knowledge of company products and services
  • Knowledge of Electronic theory, Federal Communications Commission regulations and Fiber Optic theory
  • Demonstrated leadership qualities with proven ability to provide effective, results oriented direction
• Abilities:
  • Ability to make decisions and solve problems while working under pressure
  • Ability to prioritize and organize effectively
  • Ability to provide coaching and counseling when necessary
  • Ability to supervise and motivate others
  • Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
  • Ability to maintain confidentiality
  • Valid driver's license with satisfactory driving record within Company required standards
• Travel Ability:
  • Office Environment
• Schedule:
  • Hybrid Option
  • Full Time

Preferred Qualifications

• 1+ years of Project Management work experience
• 5+ years of Engineering experience
• HFC and Networking experience
• 2+ years of Management or leadership experience

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards:

This job posting will remain open until 2024-3-12 07:00 PM (MST) and will be extended if necessary.
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EGN500 2025-47812 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-03-13 01:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$98,900.00 and $175,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.