Mgr, Business Integration

Do you excel at working cross-functionally to achieve common goals? Does working with high-performing products on the forefront of the digital telecommunications industry excite you? If so, you could find a home on the Business Integration team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Business Integration team validates customers and supports interactions of all new Spectrum products to ensure a positive customer experience. Through user acceptance and operational readiness testing, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
The Business Integration Manager role is a hybrid position covering cross functional responsibilities for the Business Integration organization. You'll lead, manage, and develop a team of Analysts responsible for identifying, gathering, defining, and documenting cross functional operational improvements and enhancements to the customer journey.
WHAT OUR BUSINESS INTEGRATION MANAGERS ENJOY MOST

• Managing and leading a team responsible for delivery of highly visible improvement programs
• Driving gap assessments, articulating options, and presenting recommendations to management for critical decisions
• Managing and developing a team of analysts with strong analytical skills and subject matter expertise across business processes and systems
• Collaborating with operational and technical teams to deliver enhancements to help increase company shared KPIs such as Contact Rate, Completion Rate, and Customer Survival Rate
• Collaborating with Operations and Training teams to ensure launch readiness

In this role you'll provide leadership and direction to teams in a dynamic office environment. On a typical day you'll lead multiple initiatives simultaneously, communicate the health of the improvements to stakeholders, and track team performance, service levels, and other metrics required to ensure department goals and objectives are met.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience: Management, 2 years or more; cable operations or program/project management, 5 years or more; business analysis & testing, 5 years or more
• Education: Bachelor's degree in Business Administration, or related field or equivalent combination of education and experience
• Skills: Knowledge of business process re-engineering; demonstrated knowledge of video, internet, phone, and mobile residential and business product features and systems; demonstrated knowledge of core business processes and existing system capabilities
• Abilities: Demonstrated ability to mitigate risk and implement contingency plans; effectively analyze and interpret data; document, prepare, and deliver data-driven presentations; influence internal and external key stakeholders and build consensus; successfully manage complex, enterprise-wide programs
• Working conditions: Office environment, exposure to moderate noise levels, some travel required

Preferred Qualifications

• Education: Master's degree, Project Management certification or successful completion of a recognized project management curriculum
• Experience: Telecommunications industry experience preferred

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life

Apply now, connect a friend to this opportunity or sign up for job alerts!
COP513 2025-48732 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.