Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
Toast is looking for a Merchant Compliance Analyst. In this role you will review customer accounts for any card brand rule breaches, engage in conversations with customers, and help develop Toast's Merchant Compliance program. Your role is to guard against breaking card brand rules, Toast's policies, and agreements with processors. You'll also provide useful suggestions to the Fraud and Risk Team and others to improve Toast's merchant compliance program.
About this roll* (Responsibilities)
- Monitor queues of customers with possible violations, rule out false positives, and identify when a case needs to be escalated to the manager
- Deliver a best-in-class, truly delightful experience to Toast restaurants and prospects through successful communication (both written and verbal)
- Conduct basic investigations of cases requiring extra attention
- Become an expert when it comes to Toast’s merchant compliance programs
- Suggest and implement improvements to existing procedures and methodology
- Assist in monthly metric reporting
- Provide feedback to Data Analyst on data sets and rules
- Serve as an escalation point for multiple Toast teams
Do you have the right ingredients*? (Requirements)
- 0-2 years experience with customer service, investigations, and data
- Customer-focused with top-notch written and verbal communication skills - previous experience speaking with merchants/customers over the phone would set this candidate apart
- Must be highly motivated and able to work within tight deadlines
- An inquisitive nature, someone who wants to explore variances, and understand root causes
- Ability to work proficiently in a dynamic, changing environment, and to adapt while focusing on key goals and objectives with minimal oversight
Special Sauce* (Nice to Haves)
- Previous experience working in payments and or compliance related role - not required, but a major plus
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*We love a great bread/food pun
#LI-Remote
The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.
Pay Rate
$28.37—$45.19 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
What the Team is Saying
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What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace:
One splash of friendship
A dollop of impact
A sprinkle of no hierarchy &
A heavy spoonful of individuality
Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work.
*100% Sunday scary free
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Toast Teams
Toast Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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