Are you a skilled mechanic looking to shift gears in your career? Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A Group and part of the larger JM Family Enterprises Inc., is seeking a Mechanical Claims Specialist to join our expanding customer contact team. This role offers a hybrid schedule, providing the flexibility to work both from home and in-office while contributing your expertise to our dynamic team.
You’ll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims.
This opportunity offers a refreshing change of pace, allowing you to work in the comfort of a modern workspace while enjoying competitive benefits, amenities, and growth opportunities provided by JM Family Enterprises, Inc.
Key Responsibilities:
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Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and diagnose mechanical issues in various vehicle makes and models to process mechanical claims accurately and efficiently.
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Communicate via telephone and email with vehicle contract holders, repair facilities, and other relevant parties, providing great customer service while successfully resolving claim-related requests.
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Actively listen to callers' questions and concerns, demonstrating understanding and care to ensure a positive and reassuring experience.
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Adhere to all established department processes and utilize company-specific computer systems to maintain detailed and reliable electronic claim-related records
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Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions.
Qualifications:
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At least 3 years of proven experience performing repairs and maintenance as an automotive mechanic or in a related mechanical field.
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Strong knowledge of vehicle repair processes and the talent to discuss elements of the repair process with both mechanical and non-mechanical individuals.
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Great verbal communication skills with the ability to clearly and successfully articulate information to callers, colleagues, and stakeholders over the phone.
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Prior success in a customer service role, including experience resolving complex requests and ensuring outstanding customer satisfaction.
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Technology proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone.
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Familiarity with tools, equipment, and technology used in automotive repair and diagnostics.
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Detail-oriented, motivated, and proactive individual with the ability to work efficiently in a dynamic call center environment with minimal oversight.
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Bilingual (Spanish & English) candidates preferred.
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High school diploma or GED required.
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ASE certification is a plus.
Additional Considerations:
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Must be willing to travel to our Deerfield Beach, FL or St. Louis, MO location for the initial 2-week Onboarding training.
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Must be willing to work Saturdays occasionally.
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A high-speed home internet connection and a quiet at-home workspace are required for hybrid schedules.
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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
Top Skills
What We Do
JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $16 billion in revenue and more than 4,500 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities. Driven by exceptional performance, current subsidiaries are in the automotive, financial services and franchising industries. Its family of companies includes: Southeast Toyota Distributors, the world’s largest independent distributor of Toyota vehicles; JM&A Group, a company committed to improving automotive dealers’ performance by offering Finance & Insurance products and services, dealership training and consulting; World Omni Financial Corp. (dba Southeast Toyota Finance), a captive financial services company driven to delivering an exceptional dealership and customer experience for Toyota customers in the Southeast; JM Lexus, one of South Florida’s leading Lexus dealers; DataScan, a provider of solutions for wholesale asset financing and inventory risk management; and Home Franchise Concepts, a multi-brand franchise network consisting of Budget Blinds, Tailored Living featuring PremierGarage, Concrete Craft, AdvantaClean, Kitchen Tune-Up, Bath Tune-Up and Two Maids & A Mop.
JM Family has earned various awards for its culture, products and services, including 23 consecutive years on Fortune’s 100 Best Companies to Work For list.
