Job Summary:
We are seeking a Marketing Technology Support Specialist to provide day-to-day maintenance, configuration, and user support for our marketing technology platforms. This role will assist the marketing, customer service, and sales operations users to support their day-to-day usage and smooth functioning of various marketing technologies, including Five9, Salesforce, Cirrus Insights, Customer.IO, and other related marketing platforms.
The ideal candidate is a self-starter, curious, and has strong problem-solving skills. This role requires someone who proactively researches solutions, studies documentation, and takes initiative in understanding the functionalities of various marketing technology platforms.
Responsibilities:
- Provide first-level support to marketing, customer service, and sales operations teams for MarTech platforms, including troubleshooting issues, resolving technical inquiries, and escalating complex problems.
- Assist in managing, administering, and configuring Five9 campaigns, Cirrus Insights, Customer.IO, Salesforce, and other marketing platforms.
- Monitor platform performance, investigate system errors, and coordinate with the engineering teams or vendors as needed.
- Document support tickets, resolutions, and recurring issues.
- Coordinate between business users and vendors to resolve and escalate platform-related issues efficiently.
- Stay current on platform system updates, new releases, and maintenance updates. Communicate the updates to stakeholders, as necessary.
Qualifications:
- 2+ years of experience in a technical support, help desk, or platform administrator role. Five9 and Salesforce experience highly preferred.
- Basic understanding of APIs and integrations, highly preferred.
- Working knowledge of SQL or data queries for reporting and troubleshooting, highly preferred.
- Strong problem-solving skills and ability to troubleshoot technical issues effectively.
- Excellent verbal and written communication skills.
- Strong interpersonal and cross-functional collaboration skills
Top Skills
What We Do
Founded in 1909, Mutual of Omaha is a highly-rated, Fortune 300 organization offering a variety of insurance and financial products for individuals, businesses and groups throughout the United States. As a mutual company, Mutual of Omaha is owned by its policyholders and committed to providing outstanding service to its customers. For more information about Mutual of Omaha, visit www.mutualofomaha.com.
Mission:
Our mission we help our customers protect what they care about and achieve their financial goals.
Vision:
For every customer a financial future imagined, planned, and secured.
Values:
1. We exist for our customers
2. We act with integrity
3. We are innovative
4. We are accountable for results
5. Together we achieve greatness.
Registered Representatives offer securities through Mutual of Omaha Investor Services, Inc., FINRA (www.finra.org)/ SIPC (www.sipc.org). Investment Advisor Representatives offer advisory services through Mutual of Omaha Investor Services, Inc. This is not an offer or solicitation in any jurisdiction where we are not authorized to do business.
Home Office Address: 3300 Mutual of Omaha Plaza, Omaha, NE 68175. The third-party comments displayed are not verified, may not be accurate and are not necessarily representative of our client experiences. Any links to third-party websites and resources are provided solely as a convenience to you and not as an endorsement of the content. We make no representations or warranties as to the accuracy, timeliness, suitability, completeness, or relevance of any information prepared by any unaffiliated third party. Insurance products and services are offered by Mutual of Omaha Insurance Company or one of its affiliates. Mutual of Omaha Insurance Company is licensed nationwide. Each underwriting company is responsible for its own contractual and financial obligations.
