Job Summary:
We are seeking a Marketing Technology Support Specialist to provide day-to-day maintenance, configuration, and user support for our marketing technology platforms. This role will assist the marketing, customer service, and sales operations users to support their day-to-day usage and smooth functioning of various marketing technologies, including Five9, Salesforce, Cirrus Insights, Customer.IO, and other related marketing platforms.
The ideal candidate is a self-starter, curious, and has strong problem-solving skills. This role requires someone who proactively researches solutions, studies documentation, and takes initiative in understanding the functionalities of various marketing technology platforms.
Responsibilities:
- Provide first-level support to marketing, customer service, and sales operations teams for MarTech platforms, including troubleshooting issues, resolving technical inquiries, and escalating complex problems.
- Assist in managing, administering, and configuring Five9 campaigns, Cirrus Insights, Customer.IO, Salesforce, and other marketing platforms.
- Monitor platform performance, investigate system errors, and coordinate with the engineering teams or vendors as needed.
- Document support tickets, resolutions, and recurring issues.
- Coordinate between business users and vendors to resolve and escalate platform-related issues efficiently.
- Stay current on platform system updates, new releases, and maintenance updates. Communicate the updates to stakeholders, as necessary.
Qualifications:
- 2+ years of experience in a technical support, help desk, or platform administrator role. Five9 and Salesforce experience highly preferred.
- Basic understanding of APIs and integrations, highly preferred.
- Working knowledge of SQL or data queries for reporting and troubleshooting, highly preferred.
- Strong problem-solving skills and ability to troubleshoot technical issues effectively.
- Excellent verbal and written communication skills.
- Strong interpersonal and cross-functional collaboration skills
Top Skills
What We Do
LotusFlare’s mission is to design, build and continuously advance a digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. LotusFlare Digital Network Operator® (DNO™) Cloud is a fully-managed cloud commerce and monetization service that enables communications and media service providers to innovate freely, better engage with their customers and reduce operational costs. Learn more at lotusflare.com.
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