Capgemini is seeking a highly motivated and detail-oriented Marketing Analytics Specialist for a top 10 US Insurance Carrier.
This role will be working to increase the efficiency of our telemarketing operation that is focused on selling personal lines auto and home insurance. That will be accomplished by reviewing calls and sales metrics to determine internal or external solutions to increase conversion rates, lower the rate of non-sales calls being answered and decreasing average call handle times.
- Previous experience working in operations for a telemarketing group;
- Previous experience implementing changes that increase productivity for group a telemarketing reps;
- Previous experience integrating a new workflow in a telemarketing operation;
- Previous experience reviewing sales metrics and providing guidance on how to make operational changes based on that data;
- Previous experience using AI in a call center setting;
- Previous experience in project management and dealing with executive stakeholder to take a project to initial stages through implementation and monitoring or results.
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
Location: Brazil
Total Work Experience
- Minimum Required: 1-3
- Preferred: 4-6
English Proficiency
- Minimum Required: Advanced
- Preferred: Fluent
Required Education
- Required: Bachelor
Other Critical Skills
- Presentation Skills - Intermediate
- Project Management - Intermediate
Software / Tool Skills
- Excel - Intermediate
- Office Suite - Intermediate
This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Home Office model
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally known group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
- *Note: Benefits differ based on employee level
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
Top Skills
What We Do
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
