Content Management Specialist

Content Management Specialist

Req number:

R4827

Employment type:

Full time

Worksite flexibility:

RemoteWho we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are seeking a talented and experienced Content Management Specialist to join our team in Manila, Philippines. The ideal candidate must possess proficiency in Articulate 360, data concepts like data governance, data ethics, and data storytelling including articles, guides, e-learning modules, or social media. This role requires a dynamic individual who is eager to contribute to our innovative projects and work within a collaborative team environment

Job Description

We are looking for a Content Management Specialist to design and write user-friendly documentation, such as data glossaries, data governance & AI manuals, and guidelines on data best practices. This position will be full-time and remote

What You'll Do

• Content Creation and Development

• Develop educational materials, including articles, guides, e-learning modules, videos, and other multimedia, to promote data literacy.

• Design and write user-friendly documentation, such as data glossaries, data governance & AI manuals, and guidelines on data best practices.

• Create learning modules as part of full data literacy program working closely with learning team, data governance, data SMEs, data analysts, data scientists, and other experts to develop training materials tailored to varying data literacy levels or personas.

• Communication and Awareness

• Organize and promote data literacy campaigns, newsletters, and awareness events that highlight data-driven success stories within the company.

• Organize and facilitate workshops, webinars, and training sessions on data-related topics to build employees' data skills.

• Monitoring and Evaluation

• Conduct assessment surveys to gauge employees' data literacy levels and identify areas for improvement.

• Assess training effectiveness through surveys and feedback loops, refining content based on employee needs.

• Continuous Improvement and Innovation

What You'll Need

• Bachelor's Degree: Communication, Journalism, Education, Data Science, Information Science, or a related field.

• 2-5 years’ experience in a related role, such as Content Writer, Instructional Designer, Communications Specialist, eLearning Specialist, etc.

• Proficiency with data analysis and visualization tools such as Excel, Tableau, Power BI, or SQL (preferred only not required)

• Strong understanding of data concepts like data governance, data ethics, and data storytelling.

• Strong writing skills for creating engaging content for various formats, including articles, guides, e-learning modules, or social media.

• Comfortable delivering workshops, presentations, or webinars on data literacy topics.

• 2-5 years’ experience managing training projects, conducting workshops and training sessions.

• Comfort working cross-functionally with teams like learning, data science, HR, data governance, internal communications to ensure alignment and support for data literacy initiatives.

• Solutions-oriented mindset for creating content that addresses specific data literacy challenges in the organization by persona.

• Willingness to flex daily work schedule to allow for time-zone differences for global team communications.

Preferred:

• Experience with E-learning Tools.

• Familiarity with Change Management.

• Certification in Data Literacy, Digital Literacy or Communications.

• Experience with Jira/Confluence/ServiceNow.

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.