Incident Response Manager

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry's leading earned wage access solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
DailyPay is seeking an Incident Response Manager to lead the coordinated resolution of technical and operational issues and service outages as part of our Incident Management team. This role is crucial in delivering exceptional incident response to minimize and mitigate major disruptions.
The Incident Response Manager will work with stakeholders across Engineering, Operations, Support, and Partnership Management teams to ensure that major issues are resolved quickly and effectively, while ensuring incident documentation is updated appropriately to support reporting efforts. The right candidate will have the ability to manage competing priorities at once, have clear and concise verbal and written communication skills, and exhibit clarity and good judgment in high-pressure situations.
This role will report to the Senior Manager of Incident Management.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:

• Works seamlessly with team members and stakeholders across countries and time zones
• Coordinates real-time response to major incidents from identification through resolution
• Partners with Operations in triaging newly-reported incidents to ensure that appropriate resources are involved at the correct time
• Maximize the number of incidents proactively detected through monitoring and controls
• Supports the 24/7/365 ongoing operations of the DailyPay service
• Serves as a centralized point of communication and provides appropriate briefings to executive staff and other stakeholders as needed
• Ensures key incident information is documented, including impacts, resolution actions, timelines, and root-cause information

What You Bring to The Team:

• Experience in a fast-paced technology company, preferably within financial services
• 3+ years of experience as an incident manager, project manager, or equivalent work experience
• Excellent written and verbal communication skills; must be able to deliver accurate and concise executive-level updates and business leader updates under a time constraint
• Proven ability to collaborate with multi-departmental teams
• Ability to work under pressure in dealing with difficult situations while maintaining composure, adjusting quickly to shifting priorities, and making quick decisions with limited information
• Prioritizes data-driven decision-making

Nice to Haves:

• Experience using Jira Service Desk and other incident management tools
• Metrics/Data Analytics experience
• Experience working in a growing startup and/or SaaS environment
• Experience streamlining processes, optimizing workflows, introducing new features with positive business impacts

What We Offer:

• Competitive compensation
• Opportunity for equity ownership
• Private health insurance option
• Employee Resource Groups
• Fun company outings and events
• Generous PTO Allowance
• 5% Pension contribution

#BI-Hybrid #LI-Hybrid
Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. Additionally, this role may be eligible for variable incentive compensation in addition to stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills and internal equity.
Belfast Compensation Range
£37,000 - £47,000 GBP
DailyPay does not accept and will not review unsolicited resumes from search firms.
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organisation where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We are an equal opportunities employer and welcome applications from all sections of the community.