Marketing Analyst

Ready to Be a Titan?

At ServiceTitan, our mission is to champion the trades, and our websites play a pivotal role in achieving that goal. We’re hiring a Marketing Analyst to join our Web Team and help drive data-informed decisions across our digital ecosystem. This role offers an opportunity to make a tangible impact by delivering insights that fuel our demand generation efforts and enhance user experiences across servicetitan.com, fieldroutes.com, and youraspire.com.

If you’re passionate about data analysis, building intuitive dashboards, and working with cutting-edge tools in a collaborative, fast-paced environment, we’d love to hear from you!

What You’ll Do:
You’ll be at the forefront of delivering actionable insights to drive web optimization and support marketing initiatives. You’ll build and maintain dashboards that enable stakeholders to track performance and make informed decisions. You’ll work closely with the Demand Generation team to fulfill requests for data updates, create new visualizations, and uncover opportunities for improvement. Additionally, you’ll dive into root cause analysis to address challenges and identify impactful solutions. Your work will contribute to optimizing website performance and enhancing the overall user experience.
 

In practice, that means you will:

• Dashboard Creation & Maintenance: Build, enhance, and maintain dashboards using Amplitude and other visualization tools to track website performance and optimize campaigns.

• Stakeholder Collaboration: Fulfill dashboard update requests and create new dashboards to meet the needs of cross-functional partners.

• Problem-Solving & Diagnosis: Investigate root causes of performance trends by analyzing structured and unstructured data, applying principles of causation vs. correlation to provide actionable insights.

• Data Exploration & Optimization: Use analytics tools like Amplitude, Microsoft Clarity, or FullStory to uncover opportunities to improve website performance and user engagement.

• Web Optimization Collaboration: Partner closely with the Web Team to integrate insights into website optimization strategies and contribute to testing and experimentation efforts.

What You’ll Bring

• 2+ years of experience in marketing data analysis, reporting, and visualization.

• Proficiency in Amplitude is preferred; Tableau or other BI tools are a plus.

• Familiarity with Segment or similar customer data platforms (CDPs).

• Behavioral analytics platform experience (e.g., Microsoft Clarity, FullStory).

• Analytical mindset with a proven ability to identify actionable insights from complex data.

• Intermediate Excel skills (e.g., pivots, formulas, and scripts).

• Bachelor’s degree or equivalent experience in Marketing, Data Science, Business Analytics, or related disciplines.

• Strong communication skills with an ability to explain technical findings to non-technical audiences.

• Curiosity, a growth mindset, and a passion for leveraging data to solve problems.

Bonus Points:

• Experience working with B2B or B2C audiences in a high-growth environment.

• Familiarity with experimentation methodologies in web optimization.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.