Market Development Representative - IDD

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 50,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Market Development Representative - IDD is responsible for driving organic growth across all distribution channels within the Intellectual and Developmental Disabilities (IDD) sector in the Indiana region. As a field-based, sales-forward role, you'll be at the forefront of expanding our presence and building lasting relationships within the Indiana IDD community. 

In this dynamic role, you’ll leverage your expertise to independently execute key responsibilities with minimal supervision, while actively contributing to the growth and success of our Field Sales function. If you thrive in an autonomous environment and enjoy making a measurable impact, we want to hear from you!

Candidates should be located in Indiana, preferably within the Central Indiana area. While the position offers remote or work-from-home flexibility, the role requires regular travel to branches throughout the market on a weekly basis.

Duties/Responsibilities:

• Develop and maintain client relationships by building and nurturing relationships with IDD service providers, referral sources, and healthcare professionals to generate new business opportunities.
• Identify and pursue new business opportunities by actively identifying and targeting IDD specific agencies and organizations within the assigned market.
• Conduct market research, cold calling, networking, and attending industry events to expand the client base.
• Provide a consultative sales approach to understand the specific needs of clients and provide tailored solutions. This includes educating clients and referral sources about the benefits of home healthcare services and how they can meet the needs of patients.
• Achieve established sales targets and goals within the assigned market. This involves setting sales strategies, tracking performance metrics, and adjusting tactics as necessary to ensure success.
• Work closely with internal teams to ensure that client needs are met, and that the quality-of-service delivery is maintained.

Education and Experience:

• High school diploma or GED required.  Bachelor’s degree preferred.   Additional relevant degrees or credentials a plus.
• Minimum of three (3) years of experience working with or within IDD service agencies or provider networks.
• Proven track record in roles business development, sales, partnerships, or business growth roles. This may include, but is not limited to, sales, talent recruiting, account management, distribution channel management, strategic partnerships, marketing, and business leadership roles with accountability for growth.
• Experience in the home health industry is valuable but not required

Required Skills and Abilities:

• Results Orientation:  Cascades market goals to personal goals, including measurable outcomes (what), action plans (how), rationale (why), timelines (when), and roles/responsibilities (who); Includes broader teams in goal setting and regularly communicates progress.
• Leadership:   Embodies leadership principles; Inspires action, dedication, and loyalty through their actions; Leads diverse, cohesive teams that contribute a growth-oriented culture of continuous improvement.
• Communication:  Very Strong verbal and written communication skills, including effective use of presentation materials to convey ideas clearly.  Effective communication is required externally and internally across several business functions or departments, and at multiple levels of the organization, with highly diverse audiences.
• Curiosity:   Inspires curiosity in self- and others; Remains a consistently inquisitive knowledge seeker, demonstrating a personal growth mindset.
• Innovation:   Deploys creative thinking to drive innovative ideas, frequently testing and measuring the effectiveness of new growth strategies and sales tactics.
• Collaboration:  Leads cross functional teams with focus on outcomes; Provides constructive feedback to both peers and leaders, demonstrating patience, and taking time to understand both the common and unique challenges faced by teammates.
• Empathy:  Builds rapport quickly, listens attentively, sees the world through multiple perspectives, and develops a thorough grasp of the needs of our Partners and mutual Customers.
• Agility:  Ability to multitask and manage multiple responsibilities; Thrives in chaos and creates a sense of direction and clarity for others.
• Growth Mindset:  Demonstrates commitment to own professional development and the personal and professional goals of their teammates.
• Critical Thinking:  Very strong problem-solving skills, including ability to deal with conflict in a professional manner.

Physical Requirements:

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.
• Prolonged periods sitting at a desk and working on a computer.

Travel Requirements:

• Role must be within the market (Indiana) they are supporting but can be remote within that geography.
• Regular travel on a daily or weekly basis required, even in inclement weather

Benefits:

• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field