Manager

We are building a team of trailblazers, who embody growth, impact, and excellence.

Job Description

At Pinnacle, our vision is to make the world reliable, one customer at a time.
What does Reliability mean to you? For Pinnacle, reliability means our customers can trust that their facilities operate when and how they are supposed to. With a focus on data, Pinnacle drives to increase safety, efficiency, and evolve facilities to an optimized state through reliability. Pinnacle serves a variety of Industries, including:
• Oil & Gas
• Food & Beverage
• Specialty & Petrochemical
• Pharmaceutical
• Mining
• Agriculture & Fertilizer
• Lumber
• Water & Wastewater
Rooted in exploration, we constantly seek innovative ways to enhance industrial reliability. By fostering team development and embracing growth, we deliver added value to customers, creating a lasting global impact. This commitment drives us to cultivate bold future leaders, continuously reshaping the understanding of reliability.
Innovation resides at the heart of our core values—excellence, impact, and growth—propelling us toward our vision.
Why Advance Your Career at Pinnacle?
Our people are our driving force, vital in realizing our goal of a more reliable world. We prioritize fostering professional growth, offering comprehensive onboarding, training, leadership programs, and continuous learning opportunities. At Pinnacle, you'll expand your horizons across disciplines, collaborating with diverse teams, and participating in the development of leading-edge solutions. Curiosity, engagement, and impact are celebrated traits here. We strive for excellence in everything and seek people who share this drive to join our team. Our collaborative work environment encourages employees to develop the tools and techniques that redefine what reliability means to the industry.
Job Summary
As a manager, you own executing projects according to The Pinnacle Way. You will develop and set clear expectations for your team, including project milestones, deliverables, QMPs, resources and forecasts. You manage the team’s performance and growth, as well as a healthy relationship with the customer.

Job Duties

• Create clear set of milestones with dates (hold, review, communication and deliverable)
• Hold regular and effective sprint plans, including required core/outside Pinnacle team members
• Own customer engagement; alignment on deliverables, regular meaningful communication, value sign-off
• Regular problem solving
• Own the development of quality management plans/project plans
• Deliver per the plan with <10% misses (quality misses specifically)
• Manage your team; assess, develop and correct team member performance
• Accurately forecast resource needs and assignments; work constructively with Resource Planning
• Technical Excellence/adherence
• Take action to address project issues or risks
• Day to day problem solving and coaching the team to do the same; facilitate problem solving with the customer to impact their performance and ability to achieve goals

Accountabilities/Results/Success for this role   

• Directing strategy for the customer, as created by the partner
• Delivering value 
• Strong personal, insightful relationship with primary customer contact that ensures:
  • The customer has a clear understanding of the project process, value of the deliverables, and importance of the steps
  • Customer has clear expectations for project progress and timelines and Pinnacle team makeup
  • Customer trusts that Pinnacle is meeting/exceeding commitments and expectations
  • Customer shares additional opportunities that further the facility’s vision and plan
• Project Completed Effectively:
  • On schedule or early
  • In alignment with customer needs, objectives and value-add
• Strong people performance management 
  • Critical feedback and coaching your team on a regular basis and as needed
    • One on ones and constructive moments
  • Clear/strong expectations for team members are set and met (measures and targets)
  • Expectations are consistently improving; team is showing consistent growth and are expanding the impact they bring to the team/customer

Required Qualifications/Skills/Competencies

• 10+ years’ experience working in large industrial sites
• 5 years’ experience leading/supervising groups of people
• Expertise in Project Management Fundamentals
• Project strategy execution
• Professionalism, discipline, business acumen, exceptional meeting facilitation
• Root Cause Analysis
• Clear and effective communication, both written and verbal; active listening
• Creativity and perseverance to deal with uncertainty when plans fail
• Organization/prioritization/planning
  • Capable of establishing clear priorities, schedules, and objectives
  • Uses systems and processes to manage multiple objectives with a clear sense of priorities
  • Capable of leading groups to establish clear action plans to achieve objectives
• Analytical
  • Identifies needs and options to improve team performance
  • Evaluates situations to determine effective ways to change plans

Preferred Qualifications/Software knowledge

• PMP Certification
• Experience in refineries or chemical plants
• Experience in PowerBI
• Experience in inspection, mechanical integrity and/or reliability services

Equipment and Software Knowledge

• Computers and other standard office equipment
• Microsoft Office Suite

Direct Reports

This position has supervisory responsibilities which include managing employee performance by goal setting, planning, providing feedback, coaching and developing, counselling, disciplining, and motivating.

Benefits

The Complete You

• Health, vision, and dental insurance, life insurance, 401(k) matching, paid time off (PTO), nine paid holidays, 8 hours of volunteer paid time off (VPTO), and maternity and parental leave. 

Campus Perks (while visiting or working from the Pasadena office)

• Onsite gym with full amenities, walking workstations, free parking, mini mart/snack machines, gourmet coffee machines, multiple indoor and outdoor collaboration areas, huddle rooms, deep workspaces, and lactation facilities.

Company Celebrations 

• Quarterly town hall and fellowships, length of service awards where employees receive additional paid time off and bonuses to cover travel expenses for anniversary milestone trips (5, 10, and 15 years). 

Empowering You for Success

• Opportunity to participate in customer-focused project management groups (PODs) that help facilitate collaboration and project support, access to company technology stack of Microsoft Office 365 Suite and MS Teams, comprehensive onboarding, on-demand training, regular lunch and learns, supervisor and accountability training, leadership development programs, continuous learning opportunities, and more.

About Pinnacle

Headquartered in Pasadena, Texas, Pinnacle is focused on helping industrial facilities improve reliability performance, resulting in increased production, optimized spend, and improved process safety and environmental impact. Pinnacle bridges the gap between data and reliability decisions by combining reliability engineering expertise with data science and technology. Pinnacle is privately held and has been consistently recognized for its growth by Inc. Magazine, the Houston Business Journal, and more. 

Working Environment 

• Conditions may include working inside and/or outside.  Prepare site, materials, and tools. Loading, unloading, assembly and disassembly of materials, tools, and equipment. May work in office environment or in plant around machinery with moving parts and moving objects.  Working near radiant and electrical energy.  Working closely with others or working alone.  Working at height, including drops below ground level. Working extended or irregular hours and travelling by all possible modes of transportation. May work in conjunction with customer representatives, inspectors, and other contractors.

Physical Job Requirements

• Ability to walk, stand, sit ,kneel, push ,stoop, crawl, twist, reach above the shoulder,  grasp, pull, bend repeatedly, climb stairs and ladders ,identify colors, hear with aid, see, write, count, read, speak, lift and carry up to 50 lbs., perceive depth, operate a motor vehicle and operate motor equipment.

Tools and PPE Requirements

• Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computer and related equipment, calculator, special instrumentation, hand tools, power tools, air tools, telephone, and automobile.  Ability to wear proper personal protective equipment (PPE), including but not limited to, safety glasses, hardhat, reinforced toed shoes, coveralls, gloves, and ear plugs or muffs.  Must abide by safety guidelines and regulations.

Limitations and Disclaimer

This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.

The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.

This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently.

Visa Sponsorship: Employment eligibility to work with Pinnacle in the U.S. is required. This employer will not sponsor any applicants for the following work visa in this job category:  H-1B - Cap Subject (Change of Status or Consular Notification).  Note that an H-1B Change of Employer is generally not considered to be Cap Subject.

Pinnacle participates in E-Verify, a federal government system used to verify employment authorization and social security number of each new employee.