Job Title: Manager Work Management
Way of Work: Hybrid (Two days per week in-office, 3 days per week remote)
Location: Columbus, OH - Arena District
Job Summary
Leads a team managing all applicable operations work and provides critical support for state operations execution. Direct reports include scheduling leaders and/or team leaders with staff providing assigning/dispatching, clerical and administrative work management support. Responsibilities include oversight of work management activities including scheduling, assigning, work prep, emergency response, incident management, operations, system operations, substation, and construction. Ensures effective scheduling, prioritization, and assignment of operations work, manages customer programs and QA/QC efforts within the department to meet compliance dates and provide exceptional customer service. Develop and maintain close partnerships between key organizations to drive successful outcomes. Sustain joint accountability and shared metrics with these key business partners to ensure alignment between organizations. Driving for results, leading change, and strategic thinking will be crucial for success. Provide strong and inclusive leadership in a manner that engages and empowers employees, establishes a culture of trust and accountability, and creates a strong pipeline of talent.
Principle Duties and Responsibilities
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Lead and provide direction for overall execution of NiSource corporate vision and objectives
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Support change within the organization to accomplish corporate goals, realize cost savings and implement process improvements
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Accountable for oversight of effective scheduling of a mobile workforce
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Ensure compliance with all applicable state and regulatory requirements
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Provide visible, active and calm leadership during critical events.
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Collaborate with other leaders during incidents to ensure business continuity and exceptional response.
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Perform ICS role as established by NiSource.
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Drive accountability for compliance across all NiSource states
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Collaborate, drive consistency, and communicate with business partners on key strategic and operational matters
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Set expectations to build and maintain close partnerships with operations and planning teams to ensure success
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Provide effective communication, motivation, guidance, training, and knowledge to your team
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Manage financial and departmental targets
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Identify, implement, and use technology for managing work
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Develop and implement plans to ensure elevated customer satisfaction levels
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Create a culture of open minded and change driven leaders
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Build a pipeline of talent through growth and development of leaders
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Other duties as assigned
Required Qualifications for Position
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Bachelors' Degree or equivalent work experience
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Prior supervisory experience
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Demonstrated ability to work collaboratively with peers and build strong collaborative partnerships
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Ability to facilitate consensus across multiple teams
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Demonstrated sense of urgency and ability to drive execution
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Ability to lead teams through significant change
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Proven ability to build organizational talent and create highly successful teams
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Excellent oral and written communication skills
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Working knowledge of PC applications
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Ability to travel up to 25% of the time
Preferred Qualifications
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Working knowledge of operations systems (i.e., DIS, CIS, WMS, Maximo, NiFast, ARCOS, Ventyx, MDT, WLRS, Workbrain, Greenroads, etc.)
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Minimum of 5 years of leadership experience
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Minimum of 5 years of operations experience
Disclaimer
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
Inclusion and Diversity:
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Value inclusion within your day-to-day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
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Respect and consider diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
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Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Safety:
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Promote a safe work environment by actively participating in all aspects of our employee safety program.
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Report any unsafe conditions and take actions to prevent personal injuries.
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Support our interdependent safety culture by ensuring the safety of your co-workers.
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Stay focused on the task at hand and promote productivity through good work habits.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Salary Range:
$125,800.00 - $188,600.00
Posting Start Date:
2024-11-15
Posting End Date (if applicable):
2024-11-29Please note that the job posting will close on the day before the posting end date.
What We Do
NiSource (NYSE: NI) helps energize the lives of its nearly 4 million natural gas and electric customers across six states. Our local utilities – Columbia Gas and NIPSCO – ensure that customers receive safe, reliable and affordable natural gas and electric service each and every day. Our business plan is focused on proactively investing in our energy infrastructure – approximately $1.4 billion a year – to ensure we meet and improve upon our customer commitments for the next 100 years.
We employ more than 7,000 of our neighbors who are actively engaged in the communities we’re privileged to serve, making them great places to live and call home. NiSource is headquartered in Merrillville, Indiana – about 35 miles from Chicago – and we maintain a significant corporate presence in Columbus, Ohio. Our utility operations also span Kentucky, Maryland, Pennsylvania and Virginia
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