Manager of Velocity Operations

JOB SUMMARY

Reporting to the Director of Client Operations, the Manager of Velocity Operations will work in a hybrid setting with a requirement of 2-3 days in office per week in our Orlando office.

This individual plays the pivotal role of overseeing B-Stock’s Velocity program. The Velocity program consists of our contract sale, direct placement, and flash sale transactions. This work requires management of fast-paced operational workflows and ensuring seamless execution across multiple concurrent initiatives. This position requires strong problem-solving skills, adaptability, and keen attention to detail to manage complex operations with multiple dependencies. 

The Manager will lead a team and ensure alignment across cross-functional teams while maintaining efficiency and organization. The ideal candidate will develop and implement scalable processes to manage shifting priorities, high-volume tasks, and evolving business needs.

This is a highly dynamic leadership role that requires strategic oversight, hands-on execution, and the ability to adapt quickly in an evolving business landscape. If you are a results-driven leader who thrives in fast-paced operations, this is the perfect opportunity to make a significant impact.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES 

• Manage and develop a results-driven team, fostering accountability, collaboration, and continuous improvement in operational execution.
• Oversee the day-to-day execution of Velocity programs, ensuring seamless transactions and process clarity.
• Own end-to-end processes, including transaction creation, contract management, renewals, and data exchange.
• Drive successful onboarding and conversion of new programs while continuously optimizing existing workflows.
• Quickly identify, troubleshoot, and resolve complex operational challenges related to order accuracy, shipments, cross-departmental communication, and payments.
• Develop and implement scalable workflows that support the evolving Velocity program objectives (e.g., speed, curation, pricing structure).
• Foster a culture of continuous improvement by identifying inefficiencies and implementing effective solutions.
• Conduct proactive oversight of program statuses using multiple reporting tools (Salesforce, Slack, Google Suite programs, Tableau, Metabase reports, etc.).
• Analyze program performance and ensure KPIs are met or exceeded, including cycle times, contract success rates, and order fulfillment.
• Leverage data to identify trends and patterns, translating insights into clear, actionable strategies.
• Serve as the escalation point for urgent program or transactional issues requiring immediate resolution.
• Facilitates cross-functional alignment, engaging key stakeholders to streamline workflows and enhance operational efficiency.
• Ensure program documentation is maintained and updated regularly

MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES

• 5+ years of experience in enterprise B2B transactions, eCommerce, or business operations.
• Proven experience (3+ years) in team leadership, managing both cross-functional projects and direct reports.
• Strong understanding of the marketplace business model and operational complexities.
• Ability to thrive in a fast-paced, high-volume environment with frequent context shifting.
• Exceptional verbal and written communication skills.
• Strong analytical and problem-solving abilities with keen attention to detail.
• Demonstrated ability to manage multiple work-streams and shifting priorities.
• Experience working cross-functionally and building strong interdepartmental relationships.
• Proficiency in Microsoft Excel, Salesforce, and other CRM platforms.
• Experience leveraging data analytics tools such as Metabase or Tableau.

PREFERRED QUALIFICATIONS

• Knowledge of eCommerce, supply chain, enterprise resource planning (ERP), or logistics software solutions.
• Bachelor’s degree in Business, Marketing, Entrepreneurship, Supply Chain Management, or a related field.
• Experience working in a startup-like or high-growth environment.
• Background in project or program management and process optimization.
• Prior experience managing a team in an operational setting.

The pay rate for this role will range between $65,000 to $75,000, per annum. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS 

• Competitive compensation packages including bonuses and options
• Medical, dental, and vision benefits
• Paid Time Off & matching 401(k)
• Support for continuing education 
• Team offsites, social events, and extracurricular activities are a staple
• Snacks, drinks, and the occasional box of donuts