The Customer Experience Representative provides exceptional support to small business buyers via email, phone, and web chat, while advocating for customers and suggesting process improvements. Responsibilities include handling inquiries, assisting with account creation, and processing applications efficiently.

The Manager of Velocity Operations will oversee B-Stock’s Velocity program, managing operational workflows, leading a results-driven team, and optimizing processes for contract sales and transactions. Responsibilities include troubleshooting operational challenges, analyzing program performance, and fostering cross-functional alignment to enhance efficiency in a dynamic environment.

The Logistics Associate will manage shipping exceptions, uphold relationships with logistics partners, and optimize warehouse inventory. Responsibilities include handling shipping issues, developing SOPs, and supporting continuous improvement efforts across functions. A focus on customer service and teamwork is essential to succeed in this fast-paced environment.

The Operations Specialist manages auction creation and quality assurance, ensuring efficient and accurate processing of client inventory into live auctions. Responsibilities include collaborating with Account Managers, improving workflows, and providing client support, all while maintaining high attention to detail in a fast-paced environment.

The Strategy & Business Operations Director will lead high-priority strategic projects focused on market growth opportunities, developing partnerships, and fostering collaboration. This role involves working with business leaders and executives to leverage data and industry insights to drive company strategy and decision-making.

The Revenue Operations Director will lead initiatives to enhance go-to-market strategies and optimize revenue processes across sales, account management, and marketing teams. Responsibilities include managing commission plans, overseeing customer contracts, and acting as a liaison with product and data teams, to drive insights and operational efficiency.

The Senior Product Manager focuses on enhancing the buyer experience in a B2B marketplace. They will develop data-driven personalization strategies, manage promotions, optimize inventory presentation, and oversee buyer lifecycle communications to boost engagement and transactions. The role also involves leveraging analytics to measure strategy effectiveness and align initiatives with broader company goals.

The Junior Account Manager is responsible for managing client accounts, focusing on retention, growth, and customer satisfaction. They assist the Account Manager and develop strategies for customer success while analyzing data using tools like Tableau. Strong communication and project management skills are essential.