Do you have a passion for driving innovative solutions in Human Resources? Are you proactive, consultative, and data-oriented? If so, a home on the Customer Operations Human Resources team at Spectrum could be for you.
At Spectrum, we keep more than 31 million customers connected across our 41-state footprint. Our Human Resources team creates the strategies, policies, and procedures that help support our employees and meet business objectives. Using a proactive approach, the HR team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
The Manager, Talent Acquisition Ops will report directly to the VP, Human Resources and will be responsible for providing tactical, strategic, and analytical partnership for the recruitment efforts in our call center environments. This role will support a high volume hiring environment.
WHAT OUR TALENT ACQUISITION OPERATION MANAGERS ENJOY MOST
- Responsible for Talent Acquisition deliverables including time to fill, reduction in costs and ensuring hiring needs are met with high quality talent.
- Partnering with Human Resources, Site Leaders and Recruiting community to provide robust recruitment strategies.
- Utilize recruitment reports to manage the effectivenss of the recruitment process.
- Ensuring both recruitment process and compliance are linked and comply with all federal, state and local laws.
- Build strong connection with Customer Operations Talent Acquisition Leadership to review status of recruiting to develop and implement action plans as needed.
This role is responsible for the day-to-day management of the recruitment processes for our call centers across the U.S. including support through coaching and guiding recruiters on day-to-day activities. It will require a data saavy person who can translate data into action by monitoring the recrutiment volume and ensure adequate support and resources in support of all site hiring.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
- Experience: 5+ years of Recruiting Operations experience
- Education: Bachelor's Degree in Human Resources or related field
- Technical skills: Strong PC skills - expert in Excel & PowerPoint
- Skills: Strong attention to detail and excellent oral and written communication skills with the ability to translate ideas and thoughts in written presentations that can be used with executives. Knowledge of ATS and onboarding systems and recruitment metrics.
- Abilities: Ability to influence in a matrixed environment. Ability to review and recommend recruitment strategies that deliver quality talent including use of multiple approaches to sourcing.
- Travel Ability: Limited travel
Preferred Qualifications
- Experience in iCIMS ATS is a plus
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
- : See all the ways we invest in you-at work and in life
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HRC501 2025-49694 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
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What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.
The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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