Manager, Software Operations

Salary Range: $90,000.00 - 100,000.00
Who we are:
Hi, we're SambaSafety and we offer the industry's most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.
We've built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don't take our word for it; we've been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor.
What You'll Do:
We are seeking an experienced, strategic, and results-driven Manager of Software Operations to lead and oversee the operational aspects of our software development and technology initiatives. This leadership role is critical in ensuring that our software technology platforms, processes, and teams operate efficiently, effectively, and consistently deliver exceptional value to our business.
The Manager will be responsible for driving operational excellence, optimizing processes, fostering continuous improvement, and aligning technology operations with business goals. This role requires a blend of technical expertise, leadership, and strategic vision to elevate software operations and ensure robust management of enterprise issues, change processes, and release cycles.
Leadership & Strategy

• Lead, mentor, and build a high-performing team responsible for software technology operations and continuous improvement initiatives.
• Develop and execute a strategy to optimize software deployment processes, operational efficiency, and quality across all technology platforms.
• Drive a culture of innovation and operational excellence within the technology organization.
• Process Improvement & Operational Excellence
• Lead continuous improvement initiatives to streamline software deployment life cycles, enhance performance, and reduce inefficiencies.
• Establish and maintain key performance indicators (KPIs) and metrics to measure success and drive accountability across the software operations teams.
• Ensure that software technology operations comply with industry standards, regulatory requirements, and security protocols.

Issue Management

• Oversee issue management to identify, resolve, and mitigate critical software and technology-related issues that impact business operations.
• Establish and maintain an effective process for triaging, escalating and tracking issues, ensuring timely resolution and minimizing operational disruptions.
• Collaborate with cross-functional teams to diagnose root causes, implement corrective actions, and prevent future issues from arising.
• Monitor the effectiveness of issue management protocols and continuously improve the process.

Change Management

• Lead the development and implementation of change management processes, ensuring that all technology-related changes are carefully planned, communicated, and executed with minimal risk and disruption.
• Collaborate with product teams, operations, and other stakeholders to ensure proper risk assessments, impact analysis, and stakeholder engagement for each change request.
• Manage the Change Advisory Board (CAB) and coordinate the evaluation and approval of major changes.
• Ensure compliance with organizational and industry standards for managing changes, including adherence to documentation and post-change reviews.

Release Management

• Oversee the release management process, ensuring the successful and seamless deployment of software releases to production environments.
• Implement and manage release planning, coordination, and execution, ensuring that all releases are delivered on time, within scope, and with the highest quality.
• Work closely with engineering, product, and operations teams to manage release schedules, minimize disruptions, and ensure smooth transitions between development and production environments.
• Track and report on the status of releases, ensuring that any issues are proactively managed and resolved.

Cross-Functional Collaboration & Communication

• Collaborate with product management, engineering, and business units to ensure the successful delivery of software projects and operational goals.
• Provide clear and regular communication to stakeholders, highlighting progress, challenges, and risks.
• Serve as a key point of contact for internal and external teams on technology operations and operational excellence initiatives.

Risk & Incident Management

• Develop and enforce incident response protocols to quickly address and resolve any operational disruptions or failures in software technology platforms.
• Analyze root causes of operational issues and drive corrective actions to prevent future occurrences.

Required Skills:

• Bachelor's degree in information technology, computer science, telecommunications, business administration, or related field preferred.
• 10 years of experience in software development, technology operations, or related areas, with at least 5 years in a leadership or manager-level position.
• Proven experience in driving operational excellence within a technology-driven organization, with a strong background in managing enterprise issues, change processes, and software releases.
• Strong understanding of modern software development methodologies (e.g., Agile, Scrum, DevOps).
• Experience with CI/CD pipelines, automation tools, and performance monitoring.
• Familiarity with software architecture, system design, and distributed systems.
• Deep knowledge of enterprise issue management, change management processes, and release management frameworks.
• Excellent leadership, coaching, and mentoring skills, with the ability to motivate and inspire teams.
• Strong strategic thinking with the ability to balance short-term needs with long-term goals.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate across multiple teams and levels.
• Strong problem-solving abilities and a solutions-oriented mindset.
• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.

Benefits and Perks:

• Flexible and generous Paid Time Off and Paid Volunteer Days
• 401k Employer Match
• Generous Healthcare Benefits
• Up to 12 weeks paid time off for maternity leave based on tenure
• Wellness &Tuition Reimbursement
• Flexible Work Arrangements
• Lots of SambaSafety swag & SambaSafety Events

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.
SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.
Come join us to find out for yourself what all the excitement is about!