Manager, Software Engineering

Job Title: Manager, Software Engineering

Location: Remote - Warsaw

THE OPPORTUNITY:

Although we’re proud of our history, we’re just as excited about the future.  We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.  

In this role, you will lead a newly established team focused on Drift, our innovative chatbot product powered by OpenAI LLMs. Your team will play a critical role in enhancing the buyer experience by leveraging cutting-edge AI technologies to improve engagement and streamline customer interactions.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to create impactful and revolutionary software that is changing the way sellers sell. You will have a chance to make a meaningful difference and help shape the future of AI-driven buyer experiences.

WHAT WE’RE LOOKING FOR:

We are seeking an Engineering Manager who exemplify our cultural core values: Lead with humility and respect, Earn customer trust, Put team over self, Redefine what's possible, and Deliver big results. This Engineering Manager will lead teams of engineers in our long term goals of delivering the best product to customers in the market.  We believe in servant leadership.  We empower team members to do their best while holding them to a higher standard of growth, accomplishment, and results.  

As a new Engineering Manager for our new Polish site, you'll be stepping into a unique and impactful role. Working closely with our Site Lead, you’ll have the opportunity to lay the foundational stones for our engineering culture, but you'll also take the lead in hiring a dedicated team, defining best practices, and crafting new processes. Additionally, your role will be instrumental in bolstering our brand awareness within the local market. With high growth opportunities tied to this position, you'll be at the forefront of shaping the site's future and propelling our brand forward in Poland

In addition to your people management responsibilities, you will be asked to assist with customer escalations.  We have a strong customer first focus so we have aggressive internal service level agreements to respond to customers quickly.  We expect managers to help drive the urgency of customer issues and for severe issues, we look to managers to support the response team.

As a member of the management team, you will be asked to lead one or more department initiatives.  We are always looking for ways to improve ourselves as a management team and our department as a whole.  It is important that we create a supportive and collaborative environment where relationships matter more than “being right”.

You may also be asked to lead multiple development teams.  As part of that responsibility you are expected to drive a strong sense of accountability and ownership within the team as we grow and face new challenges. We look to you to execute on delivering value to customers by managing expectations, committing to timelines, and adjusting priorities in a cross-functional collaborative environment.

As a member of the Engineering Leadership group, you will be challenged to understand our platform ideals, goals, and definitions. You will then challenge your teams to share this vision of a scalable, reliable, and consistent platform. Enabling ownership and the application of platform patterns across teams within the organization.

THE TEAM:

Our SalesLoft’s Engineering team is comprised of seasoned and up-and-coming Software Engineers, QA Engineers, and Architects who are all aligned on one vision and  mission:

• Vision: Every seller is loved by the buyers they serve (#saleslove)
• Mission: Equip companies to maximize revenue by creating a fantastic buying experience

THE SKILL SET:

• 2+ years of Software Engineering Management (people leadership)
• 7+ years working in the Software industry 
• Experience working on scaling or mature B2B / consumer software (and familiarity with SaaS platforms) - you understand what it takes to build & maintain systems that work at scale
• Strong understanding of APIs, governance and compliance, security and permissions, and localization
• Experience developing people and teams, including performance management, career development, and coaching
• Strong emotional intelligence, with the ability to build trust, navigate difficult conversations, and resolve conflict
• Leverage your experience in building and maintaining highly scalable and reliable software systems to guide the teams to iteratively deliver quality software. 
• Lead the team through complicated product and technical road maps, and partner with an Engineering Director to align on the strategy for your teams and support its execution. 
  

WITHIN ONE MONTH, YOU’LL:

• Attend SalesLoft’s New Hire Orientation, where you'll delve into our SalesLoft story and uncover what makes our “Lofters” unique.
• Attend an Engineering Department orientation.
• Begin 1:1’s with your Director (the Site Lead), laying out the roadmap for establishing the new Polish site. This includes discussing the framework for hiring the inaugural team, setting up foundational team processes, and drafting the site charter.
• Understand and start executing on your 30-60-90 plan, with an emphasis on initial site setup activities and brand awareness initiatives.

WITHIN THREE MONTHS, YOU’LL:

• Review your 30-60-90 day plan, marking milestones achieved and mapping out next steps.
• Kick off 1:1’s with your newly onboarded team members, ensuring they align with the site's goals and culture.
• Work with the Site Lead to establish and set the site's OKRs (Objectives and Key Results), leveraging them to develop an action plan.
• Take active steps to enhance brand recognition in the local market, collaborating with marketing and branding teams.
• Gather insights and make recommendations to streamline processes and improve communication channels.

WITHIN SIX MONTHS, YOU’LL:

• Assume leadership of at least one delivery team, guiding them through project milestones.
• Continuously refine and focus on achieving your OKRs, ensuring alignment with the broader site objectives.
• Collaborate closely with the Site Lead to evaluate the site's performance, address challenges, and pivot strategies where necessary.
  

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values. 

• Lead With Humility and Respect
• Earn Customer Trust
• Put Team Over Self 
• Redefine What’s Possible
• Deliver Big Results

Salesloft delivers a performance force multiplier for the world’s most demanding companies. Salesloft’s Revenue Orchestration Platform, delivering the first AI-powered durable revenue engagement model, keeps market-facing teams on top of all buyer signals, with outcomes-driven prioritization so they always act first on what matters most. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

While we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine. 

In addition to our stand-out organizational health:

• 2024 Best Places to Work Certified for a fourth consecutive year
• Leader in The Forrester Wave™: Revenue Orchestration Platforms for B2B, Q3 2024
• G2 Enterprise Sales Engagement Leader 15 consecutive quarters
• Recognized by Gartner Peer Insights as a Customer’s Choice in 2023 Voice of the Customer for Sales Engagement Applications
• G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement.  We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category. 

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

 WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care

• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• We firmly believe you will have the opportunity to  grow more here than you would anywhere else

Salesloft is committed to creating a sense of belonging for all Lofters. We integrate representation and inclusion into Salesloft’s core by establishing and meeting specific, time-bound objectives for fair hiring and career growth. We prioritize actionable steps over terminology, and showcase how a genuinely diverse and inclusive culture enhances our financial success and overall performance. 

We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Don’t meet every single requirement? Studies have shown that people from underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Salesloft we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Keep an eye on our Careers Page for other positions!