Job Description
We’re looking for a Manager of Customer Success to help lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to Procore’s customers. Procore’s Customer Success team is instrumental to long-term profitability by driving adoption while providing a world-class customer experience.
As a Manager of Customer Success, you’ll partner with leadership to create strategic plans and set goals aimed at product adoption and logo retention targets for our Specialty Contractor customers while delivering results within budget and on time. In this role, you'll focus on evolving our current processes to scale at hyper-growth speeds while leading and developing a team that embraces Procore’s values of Openness, Optimism, and Ownership.
This role will be based in our Heredia, Costa Rica, office and requires working on-site three days per week. We're looking for someone to join us immediately.
What you’ll do:
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Oversee a team of high-performing Customer Success Engineers make data-driven recommendations to our customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
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Manage KPIs, milestones, and long-term goals supportive of the overall company strategic objectives for revenue growth, gross and operating margins
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Collaborate cross-functionally with various partnering teams as well as broader leadership and executives
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Develop and implement strategies that create a learning environment, attract and retain top performers, reduce time to proficiency, and scale the team
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Support the development of leaders reporting to you by providing coaching and career development opportunities
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Create and foster a company-wide culture of Customer Success across the organization (Marketing, Product, Sales, Finance, Executive)
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Up to 15% travel to client sites, industry events, and other Procore offices
What we’re looking for:
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3+ years of experience in a management or supervisory position for software Customer Success/Service Teams (i.e. Onboarding Specialists, Implementation Managers, Customer Success Managers, etc.)
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Understanding of basic SaaS and business metrics with the knowledge of how to modify strategic plans to deliver against targets; proven track record of delivering results for the business
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Customer support or implementation services experience on SaaS software platforms including onboarding, training, and client relationships
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Deep understanding of value drivers in recurring revenue business models with experience managing or working within revenue-focused teams at a SaaS company is preferred
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Enthusiastic and creative leader with the ability to inspire and motivate others
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Influence through persuasion, negotiation, and consensus-building
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Empathy for customers and passion for revenue and growth
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Analytical and process-oriented mindset with a desire for continuous learning and improvement
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Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
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Proficient in English
Additional Information
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.
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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.
What We Do
At Procore Technologies, we’re collectively building towards what’s next for our employees, industry, customers, and global communities. Our cloud-based construction management software streamlines the entire lifecycle of a construction project, connecting field and office teams, centralizing data to mitigate risks, providing real-time financials, and more to help clients efficiently build everything from skyscrapers to hospitals to airports.
Procore was founded in 2002, and we’ve since grown into a global company of groundbreakers working throughout North America, EMEA, and APAC. Coming together from across diverse backgrounds to be our best, we embrace a culture of ownership and excellence that gives our teams the tools to grow and thrive as they shape their careers – and the Procore of tomorrow.
To learn more about Procore and how you can build what comes next for your career, visit us at https://www.procore.com/jobs.
Why Work With Us
We make each other better at Procore. Here, your career is not pre-defined and it can take many paths. While you own your career, we provide you with the support and opportunities to help you succeed. You can help us transform an industry while you are transforming your career.
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