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What We'll Bring:
As a Customer Success Consultant, you own the operational relationship with many of our premium level customers and position yourself as a trusted advisor to their teams. You will lead customer engagements across a range of industries and types of projects such as onboarding, training, operation reviews, operational support, fraud analyses and consulting activities.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of
management.
What You'll Bring:
- You proactively lead engagements to provide best in class insights and deliverables. You provide expertise across our fraud and identity platforms and services and are a resource to customers to identify creative and efficient solutions to their objectives.
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Inspire customer confidence through timely and reliable execution of services and develop product usage maturity models to ensure customers track to the most effective use of our solutions.
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Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
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Lead and deliver customer initiatives and manage all phases of a customer project lifecycle to ensure successful project delivery.
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Identifies the most critical aspects of a problem, and guides business-focused solutions and recommendations that drive customer value.
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Help protect the core value of the relationship and identify strong opportunities beyond direct project work to communicate to sales to help them grow the business.
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Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations.
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Provide operational support for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutions.
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Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.
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Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.
Impact You'll Make:
Qualifications
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Bachelor’s degree in business, finance or computer science or the equivalent plus 5+ years consultancy, project management, implementation management and/or fraud management experience
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Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas
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Effective customer-service orientation and relationship-building skills
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Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources
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Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges
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Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones
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Advanced skills with MS Word, Excel, and PowerPoint
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Ability to communicate complex ideas effectively – both verbally and in writing in English throughout all levels of an organization.
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Ability to effectively work remotely.
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Availability for some overnight travel and on call rotation.
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Ability to make decisions guided by policies, procedures and business plans with limited guidance.
We’d love to see:
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Consultancy and Customer Success experience
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Fraud management or identity and access management experience
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Exposure to the financial services or insurance industries
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Knowledge of TransUnion’s fraud and identity product and services
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Preferred Fluency in Spanish, Portuguese
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Working knowledge of JSON, Tableau, Looker and/or Databricks
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Consultant, Customer Experience
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
