Manager / Senior Manager - Business Operations

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Overview:

We are seeking a highly organized and detail-oriented Manager/Senior Manager Business Operations to oversee resource teams and optimize our Billtrust operations in Sri Lanka. As Business Operations Manager, you will be responsible for ensuring the efficient allocation and overseeing the utilization of resources, managing operational goals, and fostering strong relationships with counterparts and stakeholders in the Billtrust Operation in US. This role requires excellent communication skills, strategic thinking, and a proactive approach to problem-solving.

Main Responsibilities:

Resource Management:

• Coordinate the allocation of resources, including personnel, equipment, and materials, to meet project deadlines and operation objectives.
• Monitor resource utilization and identify opportunities for optimization and cost reduction.
• Conduct regular performance evaluations to assess the effectiveness of operations resources and identify areas for improvement.

Operational Oversight:

• Collaborate with counterparts to ensure timely delivery of services and adherence to quality standards.
• Develop and implement operational procedures and policies to streamline processes and improve efficiency.
• Address any operational issues or bottlenecks in a timely manner to minimize disruptions to workflow.

Collaboration:

• Serve as the primary point of contact for the overseas counterparts fostering strong relationships based on trust and collaboration.
• Work with Talent Acquisition team to source new resources and work with local HR for their onboarding and HR related matters.
• Work with Finance on resource costing, budgeting, and validating the invoicing.

Strategic Planning:

• Collaborate with senior management to develop strategic plans and objectives for enhance the operations.
• Provide insights and recommendations based on data analysis and industry trends to support decision-making.
• Identify opportunities for process improvement and innovation to enhance the company's competitive position.

Team Leadership:

• Lead and mentor a team of operations professionals, providing guidance and support to ensure their success.
• Foster a positive work environment that promotes teamwork, accountability, and continuous learning.
• Encourage open communication and feedback to drive performance and employee engagement.

Compliance and Regulatory Oversight:

• Ensure compliance with relevant regulations, standards, and industry best practices related to business operations.

Qualifications

Qualifications and requirements

Education: bachelor’s degree in IT/Computer Science, Business Information Systems, or a related field.

Working Hours: North America time Zone and Sri Lanka time Zone on a roster basis 

Experience and Skills:

• Minimum 10 -12 years of total experience in the IT filed and with minimum 4-5 years in the management capacity.
• Experience in project and team management, process optimization, and strategic planning.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence stakeholders at all levels of the organization.
• Demonstrated leadership capabilities, with a focus on coaching, mentoring, and developing team members.
• Proven ability to thrive in a dynamic and rapidly changing environment.