Manager, Sales Development - Hybrid

BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
Summary
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.
BigCommerce, named a "Best Place to Work" in Austin, is looking for a Manager, Sales Development. The Manager, Sales Development will lead and motivate a team of Sales/Lead Development Representatives in achieving objectives, ultimately increasing conversion and enabling exponential revenue growth. By leveraging your sales management and lead development experience, you'll help define and drive the team's strategy and process. Strong leadership attributes, domain experience in sales / lead development and a passion for changing people's lives and democratizing commerce are top factors for success.
What You Will Do

• Attract, manage, develop, and lead a team of entry level and experienced Sales Development Representatives to maximize their individual potential, contributions, and professional growth
• Improve lead quality and volume and own success of team by meeting or exceeding all targets and performance metrics
• Lead process improvements, cost reduction efforts and tool development to improve the lead development process, reducing complexity and cost, while improving sales
• Fully participate in team objectives, programs & initiatives and promote team communication and buy-in
• Build excellent working relationships and collaborate with key business leaders, colleagues and broader team, particularly Sales Operations, Business Applications, Product, Engineering, Marketing, People People, Learning & Development, and Finance
• Act as a subject matter expert on BigCommerce products, services, value proposition, and key attributes of the best Bigcommerce clients
• Support and educate team on specific marketing programs, lead generation campaigns, and targeted sales activities
• Strive to exceed sales quota on a monthly basis through consistent pipeline review and analysis
• Provide support and direction for team's efforts and resolve escalated client calls as needed
• Manage multiple concurrent high visibility lead conversion projects with a high degree of accuracy
• Collaborate with other sales channels to increase internal business partner satisfaction and ensure key deliverables are met
• Assist broader leadership team in defining, planning and executing a holistic strategy for sales / lead development efforts that aligns with key revenue objectives

Who You Are

• 2-4 years of lead development or inside sales experience, preferably in a Saas or eCommerce environment
• 1-2 years of leadership experience, with success in developing sales professionals
• Strong behavioral coaching style with emphasis on the 7-step sales process, personal accountability, and objective-based career growth
• Experience managing a team's performance via Salesforce CRM, focusing on sales/call center metrics and transactional leading indicators
• Ability and deep desire to teach, coach, and lead by example
• Experience selling to MM/Enterprise Markets in a hyper-competitive industry
• Ability to work a complex inbound or outbound (sales development representative-derived) lead from initial call to close
• High level of organization and ability to effectively manage competing priorities
• Passion for client service and satisfaction
• High energy and a positive attitude
• Strong work ethic, drive, ambition, self-motivation, and goal orientation

What you know

• Keen understanding of the eCommerce space combined with strong business and sales acumen required; superior knowledge of the BigCommerce platform and ecosystem a strong plus
• Strong foundational understanding of SEO, SEM, Social, Display, etc.
• Basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email and online marketing tools) a BIG plus
• Salesforce CRM; MS Excel; MS Word; G-Suite; Outreach
• Strong written/verbal communication and customer relationship skills
• Coaching and skill development techniques
• Performance management skills
• Ability to work independently
• Superior time management skills
• Knowledge of negotiation techniques

#LI-LP1
#LI-HYBRID
Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications.
Targeted salary range
$115,600 - $150,000 USD
Diversity, Equity & Inclusion at BigCommerce
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com .