Manager, Resi Digital Sales

JOB SUMMARY
Responsible for Coaching and development of a team of Digital Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.
MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
• Motivate a team of individuals to meet or exceed established sales targets.
• Develop new sales strategies within the call center to maximize opportunities.
• Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
• Daily monitoring of activities to ensure quality standards are met or exceeded.
• Daily monitoring of individual and team sales performance.
• Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
• Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.
• Handle all customer complaints and escalations as required.
• Perform other duties as required by management.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to work with others to resolve problems, handle requests or situations
Ability to work seated for prolonged periods of time Knowledge of cable and telecommunications products and services
Required Education
Bachelor's Degree or equivalent work experience required
Required Related Work Experience and Number of Years
Call Center Management Experience - 5+
Call Center Sales Manager experience - 1
WORKING CONDITIONS
Office environment Hours may vary.
Five-day workweek must include one weekend day.
SIB541 2025-50442 2025
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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