Manager, Region Operations II

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

Brightspeed is looking for an experienced Manager, Region Operations II to join our team! The Manager, Region Operations II is accountable for leading the service delivery efforts to residential customers as well as all enterprise business products and services. Strong leadership and collaboration skills are required as this position is responsible for the results from multiple organizations in both direct and indirect reporting structures. This position is also actively involved in community and organizations that help strengthen communities and the Brightspeed brand. 

Internally, as a Manager, Region Operations II you will be in contact with all division departments to coordinate input and completion of projects; to gain information on district expenditures or purchases; keep an open line of communications and resolve employee relations issues; and to deal with any other matters that need attention. 
Externally, you will be in contact with customers and outside contractors to answer questions and resolve problems; with community representatives to promote the Company; and with other telecommunications companies to share information.

As A Manager, Region Operations II Your Responsibilities Will Include: 

• Reporting to the Director of Operations and working independently on day-to-day operations 
• Managing the Area Supervisors who are responsible for the continuous operations of installation and repair of outside plant activities 
• Motivating all employees to give the absolute best service at the lowest cost while keeping up with modern technology and determining the best long-term solution for the Company while staying within the budget 
• Arranging for adequate personnel training while maintaining an effective installation and maintenance schedule 
• Managing multiple activities in a rapidly changing technological environment, at the same time, maintaining a high profile in the community by being active in the Chamber of Commerce, service groups and the city government; Must work within the framework of the overall operation by blending department responsibilities into an efficient, effective result 
• Selecting competent staff in accordance with legal, corporate and department hiring guidelines
• Developing an effective staff by motivating, training, performance managing and evaluating employees 
• Contributing to the Company's financial objectives through efficient administration of sales marketing programs within the district and providing input to sales on new products for service area 
• Ensuring that customer service by all employees within the district is conducted in an exemplary manner by seeing that maintenance and installation of telecommunications equipment is in accordance with Company standards and objectives 
• Directing implementation of new procedures or modifications to existing procedures to reflect changes in regulation, service provision, technical standards, consolidation, etc. by ensuring that all work groups or affected customers are notified in an appropriate and timely manner 
• Contributing to the development of the annual capital plan by working closely with the Engineering Department to ensure District needs are being addressed 
• Implementing and monitoring the Corporate Safety Program within the District 
• Performing special projects and other duties as assigned
• Conducting recurring results analysis, develop action plans, and drive initiatives to improve and maintain excellent performance metrics 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree or equivalent education and experience. Typically, 5-7 years related experience and 2+ years previous manager level leadership experience preferred 
• Ability to pro-actively seek new opportunities to increase operational efficiency 
• Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level 
• Strong organizational, time management and analytical skills 
• Ability to analyze and manage financial data and capital and expense budgets 
• Ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions 
• A desire to work in a fast-paced, results driven organization 
• Ability to prepare presentations and clearly articulate the position being taken in the presentations 
• Demonstrated leadership and coaching skills acquired through previous experience in a supervisory or managerial role 
• Demonstrated ability to develop and execute short- and long-term objectives in a team environment 
• Valid driver's license 
• Strong conflict resolution skills 
• Strong level of skillset with data analysis including spreadsheet management of raw data conversions, pivot tables and other analytical toolsets 
• Excellent interpersonal skills that allow you to meet results working with other departments, internal and external customers 

#LI-RM1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice