Manager, Quality Assurance

Responsibilities:

These include the following. Other duties may be assigned. 
1. Line manager for the QA team, in charge of all administrative tasks (workload allocation, hiring, disciplinary measures, and appraisals), makes sure all processes are being followed and deadlines are being met, projects are being allocated and handled according to the Standard Operating Procedures. (30%) 
2. In charge of the monthly evaluations and bonus calculations (10%) 
3. QA KPI’s monitoring and reporting (5%) 
4. In close contact with the Survey Programming, Data Processing and Project Management leads from all regions, and their respective TLs. Attends cross-function meetings, analyze LIVE errors together with peers every month, identify the root cause and suggest solutions (15%) 
5. Takes initiatives in disciplining the Survey Programming and Project Management teams when processes are not being respected. (10%) 
6. In close contact with the Survey Programming Managers globally, makes sure the collaboration between the QA team in Cebu and Survey Programming teams is in line with the existing processes, identify potential improvement areas and propose solutions (15%) 
7. Takes initiative in organizing trainings and refresher sessions for the testers (QA training, basic programming training), programmers (survey testing sessions) and Project Managers (survey testing sessions). Always looking to find new ways to gain efficiencies. (15%)

Education: University degree in Computer Science, IT or related field.

Knowledge & Skill:

Specialized Skills: 
• Excellent attention to detail 
• Excellent verbal and written
communications skills 
• Exceptional organizational skills 
• Demonstrates confidence and manages time well effectively 
• Committed to extend work hours or burn extra day off when necessary to reach goals 
Communication Skills: 
• Demonstrate the highest ability in all forms of communication to effectively present expectations to team members and to express ideas. 
Analytical: 
• High attention to detail, strong analytical and problem solving skills. 
Team/ Independent Worker: 
• Ability to work effectively and solve issues on his own as well as within the team. 
• Ability to build relationships with the team and other work mates. 
Behavioral Traits: 
• Demonstrates strong attention to detail. 
• Demonstrates patience and maintains focus when faced with a difficult situation. 
• Hardworking, reliable, fair, punctual, and effectively confident and respectful to his/her team 
• Possesses exceptional organizational skills for planning objectives and strategies to allow the team to perform in the most desirable way. 
• Facilitates team members to understand their goals by meeting objectives more efficiently. 
Team & Project Management: 
• Ability to lead, prioritize, participate and manage multiple projects and assignments with strong organizational skills 
• Effective time management skills and ability to meet deadlines. 
• Demonstrate constant responsibility on escalations from other Team Leads at the same time persistently maintains focus and composure when faced with a difficult situation.

Scope of Impact:
• Has responsibility for a group or team of employees and influences sub-unit/ department results where procedures are largely standardized. 
• Coordinates activities of support/production teams. 
• Sets priorities to ensure task completion. 
• May spend time doing more involved aspects of work done by team members, with added responsibility for assigning, checking and maintaining workflow. 
• Works within budget set by manager. 
• Assesses situations, draws conclusions, and recommends or implements courses of action to staff. 
• May train non-professional staff

Strategic Planning:
• Works to apply policies or standards widely accepted within the function. 
• Identifies and resolves day-to-day technical and operational problems. 
• Makes decisions, guided by policies, procedures and own business plan, that impact the efficiency and effectiveness of own area. 
• Sets priorities for employees to meet daily deadlines develops plans to meet short-term objectives.

Customer Focus:
• Interprets customer needs and assesses requirements. 
• Effectively communicates information and checks for understanding. 
• Explains difficult issues and obtains agreement as needed. 
• Interacts with unit management on significant matters, often requiring coordinating activities.