Manager, Program Implementation Management

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

HiredScore is the newest addition to the Workday family!
HiredScore provides deeply integrated AI solutions to F500 recruiting, sourcing, DE&I, and talent management teams. We focus on supercharging our clients' existing tech stack rather than adding and/or replacing. Core AI products include compliant and bias-free candidate scoring for active applicants and automated sourcing of passive candidates from existing ATS, CRM, HCM, VMS and other internal systems.
HiredScore also offers a first-of-its-kind Diversity AI Module that is on the forefront of innovation in the DE&I technology category. A fully customized offering that provides numerous products as part of the solution suite enabling enterprise organizations to truly move the needle on their organizational diversity goals.
We place great value on career growth, learning and collaboration. Employees are our #1 value! We are an agile organization, constantly looking for ways to improve with a focus on the value we deliver to our customers. We work closely with people to acquire fast feedback and achieve the right outcomes.

About the Role

We are very excited to hire our first Leader in Dublin focusing on Program Implementation Management as we grow and scale our Professional Services team across EMEA. This role is the perfect blend of people leadership, client management and onboarding new clients as we expand our customer base. You are a leader and coach - lead with empathy, inspire your team, elevate them and bring them on the journey with you. Lead with a curious mindset and solve problems by thinking differently as you assist the team with organization, prioritization, process creation/improvement and client interaction. 

A successful candidate will help ensure metrics are accurate, have an eye for change and improvement, and will celebrate team wins. You will gain experience working with HiredScore’s executive team, development and product teams, client success teams, and our client’s senior leadership. If you are a passionate people leader, and enjoy working on both tactical and strategic initiatives this is the role for you!

Responsibilities:

• Build and empower a distributed team of Project Implementation Managers - Hiring, training, mentorship, and development of new members

• Lead a team of Project Implementation Managers while acting as a subject matter expert on HiredScore products and point of contact for all implementation processes and escalations of your team

• Support and guide the team in day-to-day operations, client interactions, attending client calls when needed

• Understand clients' needs, and current workflows to design a HiredScore implementation plan to address those needs, and offer creative solutions to implementations

• Close coordination with internal teams to address potential issues and risks

• Working closely with Customer Success to ensure a successful transition of the accounts from the sales period to the launch, training, post-launch, and adoption period

About You

Basic Qualifications

• +3 years experience managing a team of Technical Project Managers/ Implementation Managers/ Professional Services Managers

• Experience working with enterprise clients in a global environment, selling and delivering SAAS products.

• Strong hands-on experience in implementing SAAS products and professional services, including configurations, system integrations, and technical experience with configuration files such as YAML, XML, and JSON in a software delivery environment.

• Experience working with SQL/NoSQL databases

• Ability to adjust to multiple demands, shifting priorities, and rapid change. Must be resilient in the face of constraints, frustrations, or adversity

• Excellent verbal, presentation, and written communication skills in English.

• Affinity for technology and deep understanding of software delivery lifecycle, Experience with ticket and knowledge management tools such as JIRA & Confluence

• Availability and flexibility to work on US-hours (e.g. evenings)

Other Qualifications:

• A good understanding of current IT standards, applications, User Acceptance Testing, and trends

• Industry knowledge of HR Tech Industry

• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!