Manager of Professional Services

Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend. 

We are seeking an experienced and dynamic Manager of Professional Services to lead and oversee our consultants. In this role, you will be responsible for driving successful client engagements, managing consultants, mentoring team members, and ensuring the delivery of high-quality services that align with client goals and company objectives. The ideal candidate will bring strong leadership skills, a customer-focused mindset, and a passion for process improvement.

Key Responsibilities:

• Customer Engagement and Success:
• Act as a trusted advisor to clients, building strong relationships and ensuring their business objectives are met.
• Collaborate with clients to understand their needs, define project goals, and deliver solutions that provide measurable value.
• Advocate for customers’ interests internally, aligning solutions with their success and long-term adoption.




Service Delivery:

• Oversee and manage the successful execution of client implementations, ensuring projects are completed on time, within scope, and within budget.
• Develop and implement best practices, workflows, and methodologies to drive efficiency and consistency.
• Address and resolve project risks and issues to ensure client satisfaction.




Process Improvement and Strategy:

• Continuously improve professional services processes, tools, and methodologies to enhance efficiency and scalability.
• Collaborate with cross-functional teams, such as Product, Sales, and Customer Success, to ensure seamless client experiences.
• Develop and execute strategies to grow the professional services function in alignment with company goals.




Leadership and Team Management:

• Lead, mentor, and develop the professional services team, including direct management of consultants and mentorship of project managers.
• Foster a culture of collaboration, accountability, and excellence within the team.
• Conduct performance evaluations, provide feedback, and create development plans for team members.




Reporting and Metrics:

• Monitor team performance and project outcomes using key metrics.
• Provide regular reporting on project statuses, resource allocation, and client satisfaction to leadership.
• Identify trends and insights to improve overall team effectiveness and customer outcomes.

Qualifications:

• Bachelor’s degree 
• 5+ years of experience in full cycle customer experience and delivery included but not limited to professional services, account management, or customer success, with ideally at least 2 years in a leadership role.
• Strong knowledge of implementation processes, project management methodologies, and customer engagement strategies.
• Comfortable providing thoughtful, actionable feedback (both positive and negative)
• Strategic thinker with a focus on process improvement and operational excellence.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Exceptional leadership, mentoring, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Strong verbal and written communication skills, with the ability to present to clients and leadership.
• Proficiency in project management and CRM tools (e.g., Salesforce, Asana, Smartsheet, or similar).
• Experience in SaaS or technology-based services is a plus.

Key Attributes:

• Customer-focused with a passion for delivering value and building long-term relationships
• Highly organized, detail-oriented, and able to prioritize effectively.
• Collaborative team player who thrives in a cross-functional environment.

What we can offer you:

• Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
• Market-competitive salary + equity
• A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital

The base salary range for this role is: $120,000 - $155,000

Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.