Manager Network Services

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The Manager Network Services reports to the Head of Infrastructure Architecture (or equivalent) and works in collaboration with infrastructure architects/engineers/advisors, Enterprise Architects, applications teams, and 3rd party vendors to plan, budget, and oversee the evaluation, selection, implementation, operation, and performance of technologies within their respective specialty area of responsibility.
The primary focus of this role is to lead technology strategy and business planning while contributing to operational capabilities, performance, and resiliency. This role is a subject matter expert in their specialty area such as network, telecom, endpoint, platforms, data center, storage, and/or security and is responsible for leading and directing both the people and processes within a defined area within IT.
The role may also be responsible for the management of outcomes delivered by third-party supplier vendors and for interacting with and owning the relationship with the internal customers within the business units and service lines at OhioHealth.
The position manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT.

Minimum Qualifications:

Bachelor's Degree (Required)

JOB SUMMARY 

The Manager Network Services reports to the Head of Infrastructure Architecture (or equivalent) and works in collaboration with infrastructure architects/engineers/advisors, Enterprise Architects, applications teams, and 3rd party vendors to plan, budget, and oversee the evaluation, selection, implementation, operation, and performance of technologies within their respective specialty area of responsibility.

The primary focus of this role is to lead technology strategy and business planning while contributing to operational capabilities, performance, and resiliency. This role is a subject matter expert in their specialty area such as network, telecom, endpoint, platforms, data center, storage, and/or security and is responsible for leading and directing both the people and processes within a defined area within IT.

The role may also be responsible for the management of outcomes delivered by third-party supplier vendors and for interacting with and owning the relationship with the internal customers within the business units and service lines at OhioHealth.

The position manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT.

MINIMUM QUALIFICATIONS

Bachelor's Degree

Field of Study: Business Administration, Computer/Management Information Systems, Computer Science, Engineering, Mathematics, or Related Field

Years of Experience: 5+ years demonstrated, progressive leadership and/or IT experience

SPECIALIZED KNOWLEDGE

Specialized Knowledge: Knowledge of technologies necessary to support clinical operations and information systems along with the ability to gather, analyze and interpret business drivers to support the program and organization. Project management and process excellence with strong analytical data-driven approach to problem solving. Strong interpersonal skills along with proven leadership. Expert knowledge of and experience with IT technologies, such as endpoint devices, servers, security, network, storage, and telecom.

Kind and Length of Experience: Five years of experience of experience in technical setting. Two to three years of experience in a formal or informal leadership role. Participation in process improvement or project work.

DESIRED ATTRIBUTES

Master's Degree in Business Administration, Computer/Management Information Systems, Computer Science, Engineering, Mathematics, HealthCare, Nursing or Related Field

Specialized knowledge:

• Design thinker
• Curious & Creative
• Able to function in tactical and operational levels
• Strong communicator and collaborator
• Able to work collaboratively in a highly matrixed environment
• Ability to effectively drive people, process, and technology changes
• Proven record of effective leadership
• Subject Matter Expert

Highly self-motivated with the ability to drive resources toward deadlines and manage ambiguity to effectively solve problems by embracing the health system's highly dynamic, constantly changing environment. Knowledge of regulatory and contractual compliance is beneficial. Experience leading large, complex projects across multiple functional departments. Experience in a complex healthcare organization is beneficial. The ability to explain complex technical ideas and issues to both technical and non-technical audiences is desired.

BEHAVIORAL COMPETENCIES
Leadership Competencies

INFORMATION SECURITY

Maintains confidentiality of log-on password(s) and security of other authentication devices (e.g., key fobs, proximity devices, etc.).
 

Ensures privacy and security of information entrusted to their care.

Uses company business assets and information resources for management-approved purposes only.
 

Adheres to all information privacy and security policies, procedures, standards, and guidelines.

Promptly reports information security incidents to the OhioHealth Information Security Officer.
 

RESPONSIBILITIES AND DUTIES

40% - Technology Strategy

Leads the development of technology strategy and roadmap within a given area of specialty including design, documentation, communication, and implementation of new or existing standards for infrastructure technologies while remaining current on industry trends

15% - Research and Analysis

Analyzes, plans, justifies, schedules, and coordinates the implementation and maintenance of the specialty area’s administrative, operational, and financial initiatives including TCO, optimization, and efficiency

15% - Operations

Works with internal customers and 3rd party vendors to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, support escalation, change management, release management, capacity management, and other ITIL processes

10% - Supplier Management

Works with suppliers and, when needed, vendors to produce outcomes consistent with organizational strategy. Overseas reporting metrics, dashboards, and status reporting to meet expectations for quality and performance for discretionary, support and maintenance work.

10% - People Management

Directs all human resource aspects of personnel management within assigned area including selection of new associates, initial and ongoing development, evaluation, etc.

5% - Contract Management

Works with 3rd party vendors to negotiate contracts to meet organizational objectives to meet expectations for value, quality, and performance

5% - Financial Management - Plans, monitors and controls operating and capital budget for assigned areas of responsibilities.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

IS Network

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

Remote Work Disclaimer:

Positions marked as remote are only eligible for work from Ohio.