At Hi Marley, we’re not just a technology company—we’re on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.
We are seeking a strategic and hands-on Manager of Learning & Development Strategy to lead the creation of exceptional learning experiences to ensure our new and existing customers effectively use the ever evolving capabilities of the Hi Marley platform. In this role, you will define our onboarding and ongoing learning strategy based on customer persona and carrier segment and lead the evolution of our performance support assets and the associated technology to deliver them. The ideal candidate posseses a strong blend of learning and development expertise and B2B SaaS and/or P&C insurance. If you thrive in environments where strategic vision meets hands-on execution, are excited to work with engaged and committed colleagues, and want to help lead Hi Marley to the next stage of success, we would love to hear from you. Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week.
What You’ll Do:
- Identify the learning strategy for new and existing customers and define the execution approach to move from strategy to delivery
- Define and evolve learning personas and associated learning paths
- Translate topics into engaging, digestible, and scalable educational experiences in a variety of delivery formats for a range of learner personas and customer segments with a bias towards self-serve content
- Apply adult learning theory to the design of engaging training experiences and the development of associated learning assets
- Measure efficiency & effectiveness in advancing core success metrics
- Adapt and evolve approach over time based on carrier and user needs & context
- Work cross-functionally with SMEs and stakeholders to validate learning objectives, feature accuracy, and incorporate feedback
- Maintain a deep understanding of the product and the capabilities that enable users to be successful in their jobs
- Enable internal teams to be successful in their understanding of the product
- Develop and lead the team to next level performance
- Jump in where needed so our customers can be as successful as possible in driving business outcomes through the use of Hi Marley
What We’re Looking For:
- Leadership Skills: Proven ability to lead and develop a team.
- Strategic Thinking: Ability to think strategically about learning and development and how it aligns with customer and business goals. Experience in setting and driving learning vision at a high level.
- Instructional Design: Create effective and engaging learning experiences that meet the needs and expectations of a variety of customer and internal personas. Bonus if you also have practical change management experience in influencing behaivor change and driving adoption.
- Collaboration: Excellent collaboration skills, with the ability to work effectively with cross-functional teams without a step-by-step playbook, including marketing, customer success, product, and executive leadership.
- Communication and Facilitation: Strong communication and facilitation skills, with the ability to articulate decisions and advocate for user-centric solutions, easily convey concepts to a range of audiences, and engage and involve stakeholders.
- Solutions Orientation: Ability to dig in to understand the problems that need to be solved and then demonstrate a purposeful “let’s go” attitude to experiment and bring solutions to bear
- Customer Obsessed: Consitently brings the customer point of view based on quantitative and qualitative insights to drive higher levels of competence and performance in using the platform
- Experience: 5 – 6 years of experience. Bonus if you have worked in SaaS and insurance.
#LI-DNI
Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:
- Max Courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
- Be Humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
- Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.
Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:
- Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Competitive salary and generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
What the Team is Saying
What We Do
Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.
Why Work With Us
Our team is made up of people who care about each other and are passionate about what we do in and outside of work. We promote a culture of continuous learning, always seeking ways to be better for ourselves, our team and our customers. Creativity is encouraged and valued throughout the company and is paramount to our innovation.
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Hi Marley Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We thrive on teamwork and shared enthusiasm, which is why we are in the office for two days each week.
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