Manager, Information Technology - Salesforce

The Manager, Information Technology - Salesforce is responsible for playing a crucial role in overseeing and coordinating the activities of a team within the information technology function. This scope of this job includes providing technical expertise and leadership skills to ensure the successful execution of IT projects and initiatives.

Key Responsibilities:

• Collaborate with department leaders to align IT initiatives with the overall business strategy and assist the team in deploying solutions that enhance organizational efficiency, compliance, and digital transformation.
• Serve as the relationship owner across other organizations and key leaders to identify cross-organization improvements and handoffs and facilitate communication between IT and peer organizations.
• Support day-to-day responsibilities for vendor and partner management that support strong and productive relationships.
• Manage escalations and complex issues from clients, vendors, or internal stakeholders, partner with team leaders to identify end-to-end processes and areas for enhancement and support the implementation of process improvement initiatives and their adoption within the team.
• Help establish and maintain a compliance and reporting framework to improve quality and collaborate with other governing bodies in WellSky to align processes and governance policies.
• Contribute to executing strategies and key objectives that support financial, operational, and governance programs.
• Assist in managing IT’s workforce planning framework to ensure proper human capital needs are met and optimized for future growth.
• Perform other job duties as assigned.

Required Qualifications:   

• Bachelor's degree in a related field or equivalent work experience
• At least 4-6 years of relevant experience
• At least 0-2 years of Management work experience 
• Experience managing the triage and support of a complex Salesforce.com ecosystem that includes capabilities such as Sales Cloud, Service Cloud, Experience Cloud, Salesforce CPQ, Salesforce Billing, Certinia PSA, DocuSign, Mulesoft, and/or other capabilities 

Preferred Qualifications:      

• Salesforce Certified Administrator or similar certification(s) 
• Healthcare industry experience

Job Expectations:

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year