Manager, EndPoint Engineering

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

THIS IS A HYBRID ROLE, REQUIRING THIS PERSON TO WORK IN OUR BELLEVUE, WA LOCATION FOR A MINIMUM OF 3 DAYS PER WEEK.
THIS IS NOT A REMOTE ROLE.
Do you enjoy working with and applying Technology to improve Customer Experience and solve Business Problems? Do you want to lead an exceptional team of engineers that makes an impact on T-Mobile's business every day? We are looking for a smart, enthusiastic, and creative leader with a history of strategic and tactical execution.
We operate in a very fast-paced agile environment with quick decisions. We encourage innovation and expect you to take ownership and initiative. The Manager of Endpoint Engineering will drive the strategic vision, design, implementation, and continuous improvement of endpoint management solutions. This role ensures a modern and efficient workplace experience by guiding a technical team of Endpoint Engineers to enhance the end user computing experience and developing a future-ready compute environment. Success requires strong critical thinking, excellent communication, and effective management of projects and team members. A deep understanding of emerging technologies, device performance, security design, and best practices is essential.

Job Responsibilities:

Strategic Vision & Execution:

• Develop and articulate a comprehensive vision, strategy, and objectives for endpoint management with a strong emphasis on security, reliability, and optimized performance.
• Stay informed of emerging technologies and industry trends in endpoint management and cybersecurity to ensure cutting-edge performance
• Lead the evaluation and implementation of new tools, technologies, and methodologies to foster innovation and enhance the endpoint landscape
• Establish and maintain best practices for endpoint configuration, management, and support to ensure consistency and efficiency.
   

Technology & Vendor Management:

• Define and manage device standards 
• Develop and implement risk mitigation strategies and business continuity plans
• Lead and manage endpoint-related projects, including upgrades, migrations, and deployments.
• Drive coordination with cross-functional teams to ensure project success by tracking project progress, managing risks, and ensuring timely delivery.

Operational Excellence:

• Develop and maintain comprehensive documentation for endpoint configurations, processes, and procedures.
• Implement and monitor metrics and KPIs to continuously improve endpoint performance and support.
• Ensure exceptional end user satisfaction through effective endpoint support and service management.

Results Focus:

• Sets high standards for self and team, ensuring urgency and focus on goal and project completion.
• Demonstrates a customer-first attitude by keeping commitments and holding team members accountable.
• Ensures smooth operations through effective planning, clear identification of tasks, and assigning responsibilities.
   

Team Leadership & Management:

• Lead and mentor a team of Endpoint Engineers, fostering a culture of innovation and high performance.
• Manage staffing, on-call scheduling, and performance coaching to meet project timelines and service levels.
• Promote self-service tools, automation, and knowledge repositories to improve service levels and end-user satisfaction.
• Foster a collaborative and innovative team culture.
   

Education:

• Bachelor's Degree Computer Science or Engineering (Required)

Work Experience:

• 5+ years of technical engineering experience
• 2-4 years leading people

Knowledge, Skills and Abilities:

Fostering Innovation - The ability to develop, sponsor, or support the introduction of new and improved method, products, procedures, or technologies

Forward Thinking - The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies

Technical Knowledge - Familiarity across tools and OS platforms for endpoint design and policy management: Intune, JAMF, SCCM, Autopilot, Windows, MacOS, Mobile Device/Application Mgmt

Drive - Self-motivated and able to work well under pressure. Able to simultaneously support multiple strategically significant tasks under fixed/accelerated deadlines.

People Management - Ability and desire to lead teams. Develop, maintain, and strengthen partnerships that can provide information, assistance, and support.

Communication The ability to ensure that information is passed on to others who should be kept informed. Express self clearly in conversations and interactions with others. Clear business and technical writing skills. The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences

Customer Oriented - The ability to demonstrate concern and meet external and/or internal customers’ needs.

Technical Analysis - The ability to demonstrate depth of knowledge and skill in a technical area. The ability to tackle a problem by using a logical, systematic, sequential approach.

Strategic Thinking - The ability to analyze the organization's competitive position by considering market and industry trends, existing and potential customers (internal), and strengths and weaknesses as compared to competitors.

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $122,600 - $221,100

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ284030&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.