Job Summary
Leads the Metering department in managing all applicable related field operations work and resources and supports administrative activities. Ensures effective prioritizing and assignment of all metering related work requests and all related pertinent information to safely deliver compliance and exceptional customer service.
Essential Functions
- Makes sound decisions based on customer satisfaction, economic value, and safety of field personnel.
- Evaluates field personnel performance. Provide recognition for good performance and corrective coaching and corrective action/discipline for unacceptable performance.
- Manages the effective scheduling and oversight of a mobile workforce
- Strategy development to deliver the Corporate vision and fulfill the Operating Model
- Communication to field operations management on key strategic and operational matters
- Identification, implementation and use of enabling technology for managing work
- Directs team members to prioritize and assign orders to assure all commitments are met
- Champions consistency and collaboration throughout Operations
- Provides effective communication, motivation, guidance, training and knowledge to the team members
- Manages toward aggressive financial and departmental targets
- Develops and implements plans to ensure elevated customer satisfaction levels
- Analyzes various systems for resource optimization
- Budgets management and adherence
- Oversees Electric Metering department and function
- Oversees the installation, removing and testing of electronic control or electronic demand
- Coaches staff of for proper work performance with respect to productivity, safety and quality to meet and exceed customer satisfaction.
- Directs problem solving in the field with respect to system operational difficulties.
Required Qualifications For Position
- Bachelor's Degree or equivalent utility work experience
- Prior supervisory experience
- Demonstrated ability to work collaboratively with peers
- Ability to facilitate consensus
- Excellent oral and written communication skills
- Working knowledge of PC applications
- Demonstrated sense of urgency, commitment, follow through and execution
- Time management skills
- Ability to draw accurate conclusions from quantitative information and make sound decisions
- Ability to properly coordinate and manage multiple tasks.
- Good supervisory and leadership skills.
- Organizational and communication skills.
- Customer oriented.
- Understanding of electric and/or gas theory and field work practices.
- Working knowledge of computers and
- Proven ability to make rational decisions under pressure
- Valid driver's license
Preferred Additional Qualifications for Position
- 3+ years of leadership experience
- 3+ years of operations experience
- Extensive electric distribution operations
- NIPSCO operating systems experience, such as CIS, SAP, Salesforce
Physical Demands
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Salary Range:
$107,000.00 - $160,500.00
Posting Start Date:
2024-11-08
Posting End Date (if applicable):
2024-11-22Please note that the job posting will close on the day before the posting end date.
What We Do
NiSource (NYSE: NI) helps energize the lives of its nearly 4 million natural gas and electric customers across six states. Our local utilities – Columbia Gas and NIPSCO – ensure that customers receive safe, reliable and affordable natural gas and electric service each and every day. Our business plan is focused on proactively investing in our energy infrastructure – approximately $1.4 billion a year – to ensure we meet and improve upon our customer commitments for the next 100 years.
We employ more than 7,000 of our neighbors who are actively engaged in the communities we’re privileged to serve, making them great places to live and call home. NiSource is headquartered in Merrillville, Indiana – about 35 miles from Chicago – and we maintain a significant corporate presence in Columbus, Ohio. Our utility operations also span Kentucky, Maryland, Pennsylvania and Virginia
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