Manager, Document Management

Job Summary:

The Manager of Document Management Department is responsible for managing all incoming
document hygiene, organization of electronic medical record files, and hospital itemized bills.
Along with managing all personnel, process workflow, procedures, policies, systems, and resources
to ensure department goals and key performance indicators are met. Responsible for facilitating
internal and external meetings and collaborating closely with other team members and
management. Mentors, develop and train team members to deliver high quality results. Runs
reports, analyzes data, and provides feedback to leadership on the accuracy, timeliness, quality,
and performance of the department.

Essential Duties and Responsibilities:

 Create, manage, and implement workflow, policies, and procedures. Adapt to ongoing
changes within the health care industry to implement positive changes for the financial
growth of the company.
 Creates an environment where innovative ideas are encouraged. Manage department goals
and objectives.
 Collaborates with leadership to propose new or revised standardization of criteria and
measurements, improve workflows, coordinate activities, and resolve issues.
 Manages department staffing plans. Set goals and priorities to accelerate productivity and
other functions to maximize revenue.
 Facilitate meetings with team members and leadership.
 Assists with staff forecasting and determines requirements based on historical performance
and anticipated growth.
 Conduct research, document, and communicate concerns providing timely response with
potential resolution(s).
 Utilizes metrics and analytics to track and assess performance and progress in integration of
related functions.
 Responsible for recruitment, hiring, retention, terminations, staff development programs,
employee performance reviews, scheduling, timekeeping, and implementation of quality and
continuous improvement practices.
 Manages outcomes consistent with all Service Level Agreements (SLAs) in accordance with
the financial goals of the company.
 Provide metrics to leadership.
 Enforces HIPAA compliance.
 Assists in special projects, as needed.
 Performs other duties as assigned.

Job Requirements:

• Minimum 2-year experience in medical record review and/or medical insurance
• Minimum of 5 years’ leadership experience
• Willingness to work East Coast hours
• Proficiency in Microsoft Office
• Critical thinking skills, decisive judgement, and the ability to work with minimal to no supervision
• Must be able to work in a fast-paced environment and take appropriate action
• Excellent communication skills
• Discretion and confidentiality
• Exceptional attention to detail, excellent written and verbal skills, excellent organizational, analytical, and problem-solving skills
• Capable of handling multiple projects in a fast paced, hyper-growth environment
• Strong interpersonal and team building skills - ability to work with a diverse team and impart
  change across functional and business boundaries