Manager, Competitive Operations

As League Operations Manager for Americas Esports you will report to the Head of Competitive Operations, Americas and be part of the Competitive Operations Department in Los Angeles. You will lead a lean but impactful team of esports professionals to govern and operate VALORANT, League of Legends, and Team Fight Tactics (TFT) esports in Americas.
Your focus will be the administration and operation of VALORANT, League of Legends, and TFT esport esports in the Americas. The Americas Esports ecosystem spans across North America, LATAM and Brazil. In collaboration with your colleagues, your goal is to operate a competition ecosystem that offers best-in-class sports media entertainment for fans, an aspirational career opportunity for pro players, a healthy business environment for teams and partners, and a competition that meets the highest standards of competitive integrity.

Responsibilities:

• Lead a team of league operators to manage day to day competitive operations of our Americas esports properties in the territory
• Manage and/or coach team members, provide guidance in day to day work
• Work closely with the Department Head and Product Lead(s) to continue developing a competitive ecosystem that lasts for generations
• Maintain and evolve the competition rules and policies to match the ever-changing needs of the ecosystem
• Be a point of contact for pro team management to handle day to day competitive operations
• Develop robust processes with vendors and contractors to meet our high standards for integrity and operational excellence
• Be in close sync with competition managers for other Riot Games esports titles to create synergetic processes and consistency across the ecosystem
• Support our dispute resolution and investigation efforts to help resolve conflict and uphold the integrity of the competition

Required Qualifications: 

• You have 4+ years of experience or advanced degree in esports or sports league administration, sports media entertainment, or equivalent
• 1-2 + years of people management experience 
• You have very good knowledge of VALORANT, League of Legends, and TFT
• Strong knowledge of the esports industry in North America, Latin America, and Brazil
• You know how esports tournaments work and you have robust knowledge about competition rules and operations
• Experience in managing external vendors and contractors
• You have experience in working closely with business development to support monetization efforts
• You have 2+ years experience as a people manager or team lead

Desired Qualifications:

• Fluency in additional language(s) beyond English and Spanish, such as Portuguese
• You have a strong understanding of the esports and sports industry, league and team business
• Experience managing teams in other countries

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.