Manager Compensation (Bonus) - Global Customer Services • GCS - Operations

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Job Description

• Spearhead the development and rollout of yearly variable/bonus plans for Global GCS members in line with the corporate strategy.
• Lead the development, oversight, and execution of comprehensive GCS-wide compensation plans, policies, and programs at a global scale.
• Ensure all compensation policy/plan changes are aligned with the established Compensation guidelines.
• Act as the central point of contact to address field queries and concerns related to both regional and individual compensation plans, providing expert guidance and solutions.
• Oversee the maintenance of systems and data related to the GCS plans, ensuring accuracy & integrity of data.
• Work with both Operations and the Rewards team to assist in any compensation structure where analysis around bell-curve payout is required.
• Lead the preparation of comprehensive compensation reporting dashboards, providing insights into actual achievement versus targets and supporting data-driven decision-making.
• Ensure the establishment and maintenance of robust processes and policies that facilitate the seamless release of Compensation plans across the organization.
• Evaluate the effectiveness of current compensation programs, including metrics, goal-setting, and actual achievement against plans. Make data-driven recommendations for improvements.
• Work in conjunction with the Operational Senior Manager of GCS to assist in the structure, roll-out and tracking of yearly Compensation plans.
• Guide the strategic redesign and deployment of the GCS compensation programs to align with critical business objectives.
• Serve as a trusted counsel and resource on compensation systems, processes, and administration, providing guidance to senior leadership and other internal teams.
• Contribute company data to compensation surveys and analyze results. Predict future compensation trends and advise senior leadership on competitive and emerging market practices.
• Research employee compensation plans, bonuses, and commissions in similar industries. Based on findings, recommend changes or updates to the company's existing plans or policies. Continually challenging the current structure to drive operational best practices.
• Ensure company compliance with relevant compensation laws and regulations, reviewing a wide range of compensation and commission data to maintain competitive bonus plans and policies.
• Provide support and training for the execution of the commissions processes, ensuring accuracy and fairness.
• Conduct in-depth business analytics and provide executive-level reporting for the Sales & Finance teams regarding commissions and commission-based metrics.

Qualifications

Qualifications

• Bachelor's degree in Business Administration or a similar field. Advanced degree preferred.
• Experience with XACTLY INCENT® Incentive Compensation Management Software.
• Proficiency in compensation research and data analysis, with a strong problem-solving mindset.
• Extensive knowledge of quantitative and qualitative research methods.
• In-depth understanding of human resource laws, regulations, and best practices.
• Excellent organizational and time management skills.
• Proficiency with MS Office Suite (Word, Excel, and PowerPoint), HRIS systems, and similar software.
• Extensive proven work experience as a Manager/ Senior Manager of Compensation (Commissions/Bonus related) or in a similar role in an international environment.
• Rich Understand of working/delivery business models of an large multinational IT company with geographical footprint.
• Has worked extensively, created compensation plans including variable, bonus, incentives for large, diversified group spread in different geographies.
• In-depth understanding of comp strategy especially in IT company;
  •  Global benchmarking
  • Compensation plan modeling w.r.t region, designation roles etc. 

• Outstanding people and communication skills.
• Goal orientated with a focus on meeting agreed deadlines
• The position will require a strong strategic thinker, who can demonstrate their ability to think both operationally, as well as commercially. 
• Previous experience working in a Finance team would be desirable

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.