Manager, Client Services

Posted Yesterday
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Amsterdam
Mid level
Fintech • Consulting
The Role
The Manager, Client Services is responsible for developing and communicating the Firm's VAT vision, expanding client relationships, conducting market research, and providing tailored solutions. Key duties involve engaging prospects, coordinating sales efforts, maintaining client interactions, and supporting marketing initiatives to generate new business.
Summary Generated by Built In

Why Ryan?

  • Competitive Compensation and Benefits

  • Home Office Stipend

  • Business Connectivity Reimbursement (Phone/Internet)

  • Gym Membership or Equipment Reimbursement

  • LinkedIn Learning Subscription

  • Flexible Work Environment

  • Tuition Reimbursement After One Year of Service

  • Accelerated Career Path

  • Award-Winning Culture & Community Outreach

The Manager, VAT Business Development (“Manager”), is responsible for communicating the Firm’s Value Added Tax (“VAT”) vision and capabilities to the marketplace and engaging clients and prospects in a consultative manner to provide customized solutions for the VAT function. Responsibilities include expanding and cross-selling within client relationships and researching, initiating, and developing new business relationships for the Firm by targeting qualifying prospects for all Firm service lines.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

  • Create a positive team member experience.
  • Provides support to Principals in deal negotiations, contract development, and due diligence.

Client:

  • Identifies, researches, and pursues prospects to generate new business for the Firm, focusing primarily on GST/VAT, and with the ability to sell all service lines.
  • Makes cold calls and maintains contact with prospects and clients through telephone, e-mail, and mail.
  • Meets with prospects regarding potential engagements.
  • Builds and maintains key relationships with significant Firm prospects.
  • Coordinates sales efforts with Firm Principals and Practice Leaders in order to perform joint-selling activities.
  • Understands service-line offerings with sufficient depth to be able to discuss service-line offerings with prospects.
  • Maintains an understanding of the Firm’s active alliance partners’ products and service lines in order to sell alliance partner services to prospects and clients, if appropriate.
  • Utilizes Internet tools (i.e., OneSource) to research opportunities for prospects and clients

Value:

  • Maintains entries in the Firm’s Prospect Register and/or Microsoft® CRM.
  • Pursues tax/geography/industry-specific issues with prospects based on information provided by Firm Principals and Practice Leaders.
  • Attends tax conferences, both local and national, in order to generate new leads of qualified prospects.
  • Assists Marketing Department with promotional events and conferences and provides feedback regarding marketing materials.
  • Develops responses to requests for proposals.
  • Stays current on tax issues that may create sales opportunities with prospects and clients.
  • Generates necessary documentation to assist in deal closing (presentations, engagement letters, etc.).
  • Assists with other projects as needed.
  • Performs other duties as assigned.

     

Education and Experience:

Bachelor’s or Master’s degree or equivalent with three to five years related experience, or equivalent combination of education and experience required.

Computer Skills:

To perform this job successfully, an individual must have basic skills in Microsoft® Excel and Access, intermediate skills in Microsoft® Outlook, and advanced skills in Microsoft® Word, CRM, and Internet navigation and research.

Certificates and Licenses:

Valid driver’s license required. 

Supervisory Responsibilities:

This job has limited supervisory responsibilities, including training and carries out supervisory responsibilities in accordance with the Firm’s policies and applicable laws.

Work Environment:

  • Standard indoor working environment.
  • Occasional long periods of sitting while working at computer.
  • Position requires regular interaction with employees at all levels of the Firm; interface with clients and external vendors as necessary.
  • Independent travel requirement: 0 to 10%.
  • 40+ hour standard workweek requirement.

Equal Opportunity Employer: disability/veteran

Top Skills

CRM
Microsoft Access
Excel
Microsoft Outlook
Microsoft Word
The Company
Albuquerque, NM
3,194 Employees
On-site Workplace
Year Founded: 1991

What We Do

Ryan is a tax services firm providing tax advisory and consulting services on a multi-jurisdictional basis.

Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is a seven-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 2,500 professionals and associates serves over 14,000 clients in more than 50 countries, including many of the world’s most prominent Global 5000 companies.

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