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Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Position Summary:
We are looking for an Onsite Training Manager to join our athena Onsite Training team within our Customer Operations division. You will oversee a team of experts in our athenaOne products and services and support your team in providing best-in-class onsite support to clients during their implementation period. The Manager also plays a role in supporting our largest customer go lives to ensure a strong training strategy and to ensure our team’s success. They must have the professional presence, judgment, and influencing skills needed to guide client leadership to achieve optimal adoption of and maximum value from athenahealth products and services.
The Ideal candidate must possess the ability to build strong customer relationships and deliver customer-centric solutions. You can find creative ways to execute even when the solution may not be clear. You can clearly convey messages by understanding the unique needs of different audiences. You gain the confidence and trust of others through honesty, integrity, and authenticity.
The Team:
Our athena Onsite Training team provides onsite training and support for clients during their “go-live” period, which encompasses the formative first weeks of a client’s transition to athenahealth products. Onsite support occurs at client healthcare organizations throughout the United States and its territories. Onsite Training is within the Coaching and Training Services organization, who is focused on customer performance.
Travel Requirements:
This role requires some levels of travel, as onsite events are held at client locations throughout the United States. Managers are typically deployed to onsite projects to oversee high volumes of resources onsite. Travel demands fluctuate based on client needs and may require travel on short notice and rarely on weekends or holidays.
Job Responsibilities:
- 50% People Management
- Manage team of 10 – 15 high travel direct reports, overseeing timesheet and expense submission on a weekly basis
- Coordinate with team on project assignments and work with resource deployment team
- Support onboarding team members with 30, 60, and 90 day check ins
- Provide direct support through 1:1s to manage any issues and conduct bi-annual calibration and career coaching conversations
- Support other team events, including annual onsite
- 25% Client Management
- Work with large clients throughout the year in support of their training workstream to consult on onsite training strategy and approach
- Travel to key client go lives to oversee team members onsite
- 25% Process Improvement
- Support team functions and continuous improvement through ownership of an area of responsibility, which could include:
- Team Onboarding Oversight
- Vendor Coordination
- Volunteer Coordination
- Quality Assurance and Department KPIs/Metrics
- Remote and non-traditional productive support
- Support team functions and continuous improvement through ownership of an area of responsibility, which could include:
Typical Qualifications:
- Bachelor’s Degree
- 8+ years of experience in onboarding, implementation or professional services
- People management experience preferred
- Experience in a client-focused, fast-paced environment preferred
- Project management expertise with ability to oversee multiple complex projects simultaneously
- Ability to conduct thorough needs analysis to scope program development
- Working knowledge of the revenue cycle and / or exposure to EHR / EMR in a sales, service, or implementation capacity for physician practices, hospitals, or health systems preferred; athenaOne experience preferred
- Experience or expertise with applications including, but not limited to, MS Office Suite, and all major web browsers (e.g., Internet Explorer, Chrome)
About athenahealth:
- Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
- Our Location: This role is a flexible position with the team leadership based based in our downtown Atlanta, GA office in the Ponce City Market building.
- Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients, and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
- Our Perqs: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces, and dog-friendly offices - just to name a few.
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.
https://www.athenahealth.com/careers/equal-opportunity
Top Skills
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
