Manager, CDM Experience

What You'll Do

• Escalation point for Manager, CDM Support, who will be focused on supporting accuracy of Governed Data
• Drive enhancements to CAI MDMs tools to enable optimal user experience and while improving operational efficiencies needed to support associated tools
• Act as SME for CAI team's usage of Governed Data.
• Develop tracking mechanism to ensure all work aligns with Rally
• Determine, implement, track and analyze Support metrics / KPIs and the operations required to achieve those metrics.
• Establish and ensure capacity model is set for all members on team
• Represent business stakeholders in ensuring requirements are defined, met and prioritized. Primary partner to Product Organization.
• Liaison to CAI leadership Director + AVP level of MDM and stakeholder org. This includes, but is not limited to regularly scheduled meetings, providing communications via teams/email around issues/resolution and more.
• Partner with Product Manager/Product Owner level of CAI Product org while representing MDM in eCart working sessions, Backlog Review and Feature Refinement sessions
• Business owner for all MDM backlog - BAU and Large Feature Enhancements
• Prioritizes all MDM user stories/features with CAI Product Org
• Partners with Mgr, Gov and Process to assess potential changes enhancements may bring
• Stakeholder during Pre PI and PI Planning ceremonies
• Active participant in all key strategic initiative meetings (ie, Commons, New business onboarding, MDM new platform)
• Identify and represent stakeholders
• Day to day focus on completion of features and impactful user stories
• Ensure Comms and Training teams are engaged in new enhancements when necessary; review and approve comms
• Ensure development of designed features and user stories is acceptable for business and developed with a customer centric mindset
• Drive decisions amongst most leaders with escalation path to senior leadership
• Develop team members' working knowledge of relevant tools and processes
• Partner with Sr Mgr, CPQ and Sr MGR, CRM to ensure balance in IT priorities and harmonization with the overall backlog
• Identify, design and build Audit files for CDM Support team to execute against

Who You Are

• 6+ years' experience in data or systems requirement's role or equivalent
• BS/BA in related discipline OR an equivalent combination of education and work-related experience
• Ability to think broadly across multiple business lines
• Technical and business understanding behind development
• Understand data flow and synchronization between systems
• Working knowledge of CDM and MDM
• Extensive knowledge of existing CAI MDM process and systems
• Experience leading execution focused projects that require specific technical expertise (ie, Salesforce.com, CPQ, PowerBI)
• Excellent presentation skills; strong skill in effectively communicate with all levels of leadership
• Ability to create executive-level documentation via MS suite
• Experienced team leader with proven skill in change management and problem solving
• Other duties as needed or required
• Technical Skills: Outstanding analytical skills and a high degree of intellectual curiosity who can help connect dots
• Project Methodologies: Thorough understanding of program management techniques and methods
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally
• Communicate Effectively: Good listener with outstanding interpersonal qualities and a natural, effective consultative style who can present their views in a clear and compelling manner
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to exceed expectations
• Collaboration: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions
• Solve Problems: Assess situations to identify causes, generate solutions, and make recommendations to resolve the problem
• Systems: Fluent in Microsoft Office particularly Excel, Word and PowerPoint and Advanced excel skills required
• Influence: Ability to operate and work across functional groups in a matrixed organization and influence change
• Work Ethic: Must be willing and able to "roll up the sleeves"
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.

USD 108,800.00 - 181,400.00 per year
Compensation:
Compensation includes a base salary of $108,800.00 - $181,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.