Manager - Account Manager

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Improve the company: Make recommendations to enhance processes and boost ease and efficiency.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

• Ability to multi-task by sharing knowledge, floor support, inter-geo communication, client communication, learning and development of other TSMs
• Deep understanding of project goals, escalation handling, attendance management, onboarding/offboarding, client projects, KCS, daily operations including tools.
• Ability to conduct reviews and drive completion of tasks
• Demonstrated ability to analyze and lead the resolution of issues
• Be able to take the lead in making improvements and create development plans
• Works with internal departments on project definition & configuration
• Knowledge on financial management and employee engagement
• Basic technical understanding in two or more of the following areas:
  • Computer hardware or software,
  • Storage, RAID,
  • Networking, NAS
  • Authentication, Encryption, Cloud (Google Cloud, AWS, Azure) – Basic understanding and knowledge
  • Windows/ Linux 

Qualifications

- A bachelor’s degree

- Three years operations and management experience; Process transformation experience required

- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements

- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues

- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives

- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

- Excellent working knowledge of MS Office applications

- Advanced English level (B2H) -Strong oral and written communication skills. Deep understanding of Sutherland Processes, ability to handle production tools, client and internal deliverables and performance management

Additional Information

All your information will be kept confidential according to EEO guidelines.