Manager, Account Management

C.H. Robinson is looking for a Manager of Account Management for their Montreal office. In this role, you will provide coaching and leadership to the account management job family. This role is accountable for direct client interaction to support growth and serves as an escalation point to improve customer experience. The Manager of Account Management should have proven leadership skills, a strategic orientation, and the ability to collaborate across multiple levels of the organization both internally and externally. Responsibilities include focusing on process improvement and solution selling, increasing overall portfolio health, as well as improving overall team performance and results.

At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Oversee the performance and development of direct reports, including performance management, coaching, feedback, mentoring, portfolio reviews, and stand-ups.

• Partner with Talent Acquisition to forecast talent needs, establish pipeline, recruit, select and onboard qualified and diverse talent
• Own employee engagement results and implement action plans to improve culture, engagement, collaboration, and a focus on diversity equity and inclusion initiatives
• Model The Robinson Way and visibly lead and support change management including active involvement in communication, implementation, and reinforcement

• Promote growth and retention by conducting monthly account management and pipeline reviews, and leveraging CRM systems and data analytics
• Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved, with an emphasis on increasing efficiency
• Understand and regularly review business and execution strategies, profitability, key performance indicators, and accounts receivables with account teams 
• Accountable for direct client interaction to support growth, and serves as an escalation point to improve customer experience
• Actively leads and/or participates in various industry, community, and campus activities to enhance the C.H. Robinson brand

QUALIFICATIONS

Required:

• High school diploma or GED equivalent
• Minimum of 5 years of account management or equivalent experience
• Minimum 2 years of experience leading or managing teams
• Ability to travel up to 30% (domestically)
• Proficient in French and English (written and verbal)

Preferred:

• Bachelor’s degree from an accredited college or university
• Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences
• Demonstrated negotiation, collaboration, relationship building, problem solving, and influencing skills
• Ability to remain focused and optimistic in the face of adversity and change
• Strong leadership skills in order to motivate, develop, empower, and energize others
• Demonstrated growth through sales and relationship building and negotiation
• Strong orientation of financial acumen with an ability to apply financial and operational data to assist in making sound business decisions.
• Broad market and industry knowledge and vertical expertise (if applicable)
• Strategic and creative thinking skills
• Values a diverse and inclusive work environment

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Compensation Range

$94,700.00 - $155,500.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all Canada locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Medical (including Vision and Telemedicine)

• Dental

• Basic and Supplemental Life Insurance

• Vacation and PTO time

• Paid holidays

• Short-Term and Long-Term Disability

• Retirement Plan with 5% company matching

• Employee Stock Purchase Plan (ESPP)

• Charitable Giving Match Program

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.