Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

Overview
This Account Manager position is responsible for managing the relationship with one of the most relevant business partners for MasterCard in Latin America and the Caribbean with a current presence in more than 10 countries.
This position offers the opportunity to manage all aspects of the MasterCard relationship with different businesses, such as Credit, Debit Commercial portfolios, as well as new technology solutions and value-added services.
The position requires a self-motivated individual, commercially pragmatic, business developer, with strategic thinking and influencing skills to partner with the client & MasterCard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive MasterCard and client revenues.
The ideal candidate will be the one with strong leadership skills, sales orientation personality, P&L management capacity and an execution focus. The candidate must possess payments industry experience, preferably gained in Business/Product Development or Account management on the issuer and/or acquirer side with the ability to work across multiple disciplines, functions and to establish strong relationships with clients at all levels of the organization and with different personalities.
Role
• Maintain primary responsibility for managing the relationship and profitability of the account.
• Design and execute strategic/tactical plans to enhance customer and MasterCard profitability.
• Develop strong working relationships with key influencers at client´s organization and with MasterCard support teams in the LAC Region.
• Work with MasterCard cross functional teams to identify new segment and product opportunities.
• Leverage all MasterCard brand sponsorship properties, product/services to deliver exceptional customer value.
• Perform market research and opportunity assessments on new concepts and ideas. Assess the viability of new products in support of market strategy.
All About You
Candidate should be able to demonstrate a level of business acumen and thought leadership that delivers:
• Customer focused, long term solutions-oriented results
• Excellent analytic skills (e.g., cards P&L analysis, financial forecasting, competitive analysis)
• Strong relationship, communication, presentation and marketing skills;
• Self-driven, organized and pro-active, process oriented
• Work well in a small team learning from colleagues
• Ability to maintain effectiveness under pressure
• Good team player, capable of interacting with other departments
• Is able to build solid and long-lasting relationship with customers
• Has good organization and strong communication (both written and spoken) skills
• University degree Good knowledge of MS Office suite (Word, Excel and PowerPoint)
Education Required:
• Bachelor's degree required (ideally engineering, Economics, Business). MBA preferred
• Languages: Spanish and English
Experience/Knowledge:
•Relevant experience in projects management in the financial industry, sales, marketing, portfolio management, pre-paid, debit card or credit card products development

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.