Company Overview and Culture
Our culture is a team-first mentality built on these Core Values:
- Listen and Collaborate
- Act with Integrity
- Be Creative and Find a Way
- Be Bold and Take Risks
- Win or Lose Together
For us at GRIN, this means we prioritize our customers when making decisions; grow as individuals personally and professionally which drives business growth; celebrate our wins, own our failures, learn from our mistakes, and expect everyone to do the right thing; bring our whole selves to work each day; and know that we can accomplish more when we work together with humility.
At GRIN, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our product and our community. We champion and encourage those who bring different perspectives, ideas, and creativity to join our team dedicated to bringing people together across the globe. GRIN is proud to be an equal opportunity workplace where we welcome all people regardless of sex, gender identity, race, ethnicity, disability, or other lived experience. GRIN was founded in Sacramento, CA and is committed to 100% remote work.
[[GRIN is able to hire employees in all US states except Alaska, Hawaii, and US Territories]]
Role Summary:
We are seeking a Manager to lead our amazing Account Management team. Responsible for ensuring customer success, retention, and expansion. This role will focus on driving adoption, deepening customer relationships, and identifying growth opportunities within existing accounts. The ideal candidate has a strong background in MarTech, excels at developing executive-level relationships, and is highly skilled in justifying ROI to stakeholders. They should be a strategic thinker with a strong customer success mindset, capable of balancing data-driven decision-making with a people-first approach.
What You'll Do:
- Lead, mentor, and develop a team of Account Managers responsible for running renewals, negotiating contracts, and achieving retention, expansion, and customer satisfaction goals. Must have experience in the negotiation of six-figure contracts.
- Own and refine GRIN’s account management strategy to maximize customer engagement, platform adoption, and long-term growth.
- Analyze customer data and key performance indicators (KPIs) with a highly data-savvy approach to proactively identify churn risks and opportunities for expansion.
- Develop customer lifecycle journeys and ensure customer commitments are met for any entitlements the customer has purchased.
- Partner cross-functionally with Onboarding, Professional Services, Support, and Sales to drive seamless customer experiences.
- Develop and execute targeted strategies to optimize customer adoption and advocacy of GRIN’s platform, ensuring brands fully leverage our creator management ecosystem.
- Own and drive forecasting for renewals, retention trends, and expansion opportunities, providing senior leadership with actionable insights to inform strategic decisions.
- Serve as a escalation point for high-value customers and complex account situations, ensuring a proactive and solution-oriented approach.
- Stay informed about industry trends, customer challenges, and competitive insights to refine GRIN’s customer engagement strategies continuously.
Qualifications:
- 5+ years of experience in customer success, account management, or a related field within SaaS or MarTech.
- 4+ years of leadership or management experience, with a proven track record of coaching and developing teams.
- Deep understanding of the creator economy and influencer marketing, with the ability to articulate how GRIN helps brands build successful creator relationships a plus.
- Experience managing teams that have serviced complex enterprise customers.
- Strong experience in contract negotiations and renewals, with a focus on retention and account growth.
- Previous experience working cross-functionally with Sales to drive effective land and expand strategies.
- Highly analytical and data-driven, with the ability to leverage insights to drive strategic decisions.
- Strong understanding of customer lifecycle management, retention strategies, and expansion methodologies.
- Excellent communication and relationship-building skills with customers and internal teams.
- Ability to thrive in a fast-paced, evolving environment while managing multiple priorities.
- Experience with CRM and customer success tools (Salesforce and Hubspot) is required.
GRIN is committed to fair and equitable compensation practices. Final compensation for the role will depend on a number of factors including a candidate’s qualifications, skills, competencies, and experience as it relates to the role.
United States Annual Base Salary Range
$117,000—$127,000 USD
US Total Rewards
- 16 days of PTO + 10 sick Days + 15 paid holidays
- Medical, dental and vision insurance
- 401(k) program plus company match
- Paid child bonding leave
- Home office set up reimbursement
- Co-working space reimbursement
- Employee stock option program
- Professional development stipend
- #LI-Remote
Top Skills
What We Do
GRIN is the pioneer behind the world’s first Creator Management platform, designed for the next generation of brands who recognize that, in the creator economy, authenticity is everything. Our platform supports every brand’s journey to connecting with consumers through authentic creator relationships and is listed #1 across all top review sites including Capterra, G2 Crowd and Influencer Marketing Hub. Thousands of the world’s fastest-growing brands – including SKIMS, Warby Parker, Allbirds, Mejuri, and MVMT – use GRIN to make creators feel like trusted, empowered partners and work with them to build their brands into household names. Together, we are revolutionizing the Creator Economy.
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