Major Account Manager (Public Sector)

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:

We are looking for a seasoned Account Management Professional for the Public Sector. The successful applicant will be put in charge of selected public clientele in Hong Kong and Macau consisting of government departments, higher education institutes and regulatory bodies. Acting as an technology evangelist for F5 and a trusted client advisor, he/she has the responsibilities to promote, sell and support the successful deployment of F5’s Software-based, Appliance-based and SAAS based solution offerings including Multi-cloud Networking and Security Services within clientele.

Reporting to the General Manager of Hong Kong and closely collaborating with various business supporting units and channel partners, the successful candidate will take full ownership of the assigned clientele and he/she will be in charge of designing and orchestrating the related account growth strategy and execution plan.

We are looking for talent that is eager to learn and eager to do the best work of their lives while supporting others in doing the same. Qualified candidates should have a good understanding of the Hong Kong and Macau public sectors and their tendering processes. They should be passionate about empowering public sector institutions to leverage technologies in supporting and transforming their operations. He/She should have well established relationships with public sector IT executives and IT managers at different levels. In addition, we are expecting qualified candidates are familiar with the local public sector IT eco-systems and can collaborate with other technology players and system integrators to serve the clients.

Sounds interesting? Read on!

What You’ll Do:

• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas to help achieve the highest level of customer satisfaction

• Achieve sales quotas and owning the full sales cycle from lead to close.

• Achieve revenue-based and non-revenue based KPIs assigned.

• Establish, Nurture and Grow Client Relationship at both the working and executive levels.

• Work with the channel team to manage, develop and expand partner eco-system to support achieving sales quotas and successful execution of account plan.

• Continuous effort in understanding the business dynamics and changing needs of your clientele, leverage such insight to form, revise and support your account growth plan.

• Educate F5 account team of such insight to ensure internal alignment to support account growth and achieve customer satisfaction.

• Continuous learning in F5’s solution offerings, our competitors’ offerings as well as related IT and industry trends.

• Well versed in F5’s key solution offerings and value propositions and be a competent F5 solution evangelist in front of customers and channel partners.

• Actively participate and support company’s marketing activities

• Assume full responsibility for accurate sales forecasting by demonstrating in-depth knowledge of sales cycles from initial contact to the final procurement process.

• Maintain good sales disciplines and ensure company’s sales forecasting tool is utilized appropriately and maintained on a regular and timely basis.

• Develop and maintain communications in a cooperative and professional manner within and outside the company.

What You’ll Bring:

• Bachelor’s degree or above.

• At least 10 years of quota bearing IT Solution Sales and Account Management experience with the recent 3+ years serving the Hong Kong and Macau Public Sectors.

• Proven Track Records in selling Enterprise Software / Cloud-based Security Software / Modern Application Technologies such as Kubernetes Management, DevOps/SecOps Automation and API Management and Cloud Networking Products.

• Demonstrable track record in leveraging a team sales approach and multi-stakeholder’s coverage model effectively.

• Fluent in account plan development

• Fluent in both Speaking and Written English and Speaking Cantonese.

• Proven IT Management Executives Relationship with public sector clients

• Proven experience and skills in managing public sector tendering processes.

• Excellent presentation and communication skills

• Proven negotiation, Influencing and closing skills

• Proven abilities in business co-development with channel partners

• Expert ability to effectively manage time and prioritize workload, develop and manage pipeline and forecasting

• Takes an active interest in understanding the global and local e-government trends and related IT technologies

• Number sensitive and be able to work with data in both sales and business development activities.

What You’ll Get:

• Hybrid working mode

• Career growth and development opportunities

• Recognitions and Rewards

• Employee Assistance Program

• Competitive pay, comprehensive benefits, and cool perks

• Culture of Giving Back

• Dynamic Diversity & Inclusion Interest Groups

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].