Company Description
Since launching in Kuwait in 2004, talabat, the MENA region’s leading on-demand food, grocery and retail platform for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimise operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
Job Description
What’s on Your Plate?
- Monitor live operations and rider performance to ensure optimal efficiency.
- Conduct on-ground audits, manage rider queries, and resolve escalations promptly.
- Liaise with fleet partners and facilitate feedback loops between riders and management.
- Analyze data to improve operational efficiency and address performance issues.
- Oversee zonal performance, ensuring compliance and taking corrective actions as needed.
Qualifications
What Did We Order?
- Bachelor’s Degree with 1-2 years of experience in the food/grocery tech industry (preferred).
- Proficient in Google Suite and skilled in multitasking in fast-paced environments.
- Strong written and verbal communication skills in English and Urdu/Arabic is a plus.
- Problem-solving mindset with a proactive approach to operational challenges.
- Driving License is required.
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
