LNP (Local Number Portability) Specialist

Company Description

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

The LNP (Local Number Portability) Specialist is responsible for the daily processing of voice orders, provisioning and technical support companywide.

Essential Duties & Responsibilities:

• Clarify voice services on new sales orders.
• Process Customer Service Requests (CSR) to losing carrier.
• Process telephone number (TN) INs/OUTs.
• Process Directory Listings – New/Disconnects.
• Allocate Customer DIDs.
• Update Customer orders internally and with carriers

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/ or Experience:

• Working understanding of the LNP processes (including: telephone number port Ins/Outs, obtaining CSRs, Directory listings).
• Working understanding of telecommunications services and concepts (including: POTS, T1, PRI, VoIP, SIP).
• Solid hands-on skills in business applications software (including but not limited to: Microsoft Office, Internet browsers, document scanning).
• Able to be flexible to work off hours if required.
• Ability to work in a collaborative team-oriented environment.
• Good written and oral communication skills.
• Must communicate clearly and effectively with peers, customers, and management in a team environment.
• Satisfactory skills with documentation, reporting and knowledge transfer.
• Ability to research and effective organizational skills.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, and walking.
• Keyboarding/typing.
• Long hours involving overtime and weekends as necessary.
• Ability to read effectively from a computer screen, sampling device and/or a paper copy.

Working Conditions:

• Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.
• Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment.
• Ability to work flexible hours including evenings, holidays, and weekends.

Additional Information

We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion.

Our experienced leadership team supports a vibrant and entrepreneurial corporate culture, giving you the chance to use your talents to make a real difference. At AireSpring, you’ll work alongside other smart and dedicated people to solve business and technology challenges while delivering excellent service to all of our customers.