LMS & HRIS Administrator

The Gig:

Learn & Grow is seeking a proactive and detail-oriented LMS Administrator to oversee the administration, configuration, and optimization of our shipboard and shoreside Learning Management Systems (LMS). This role will be responsible for managing relationships with internal teams and external LMS partners, ensuring system functionality aligns with training needs, and driving system enhancements that support seamless learning experiences across the fleet and shoreside teams.

What You'll Be Up To:

• Serve as the primary administrator for the LMS platforms, managing configurations, course uploads, assignments, automation rules, and learning matrix alignment.

• Own the creation, maintenance, and optimization of training programs to ensure accurate course assignments, compliance, and renewal tracking.

• Liaise with LMS vendors, internal Learn & Growth (L&G) team members, and cross-functional partners to address system needs and ensure alignment with business objectives.

• Identify, troubleshoot, and resolve technical issues, acting as the liaison between management, MXP, and LMS providers.

• Create, track, and follow up on system tickets to ensure timely resolution of bugs and system enhancements.

• Conduct regular audits and backend clean-ups to maintain accurate data, improve user experience, and optimize system performance.

• Develop and implement test cases for LMS updates, enhancements, and new releases, outlining key parameters and pass/fail scenarios.

• Gather feedback from L&G Specialists and other stakeholders to recommend future enhancements and improvements to content management, workflows, and system functionality.

• Prepare Business Requirements Documents (BRDs) to define logic and expected outcomes for new LMS features and enhancements.

• Ensure LMS compliance with relevant regulations, data privacy standards, and security requirements.

• Support the broader HR systems infrastructure, including system updates, software integrations, and performance optimizations.

SuperPowers Required:

• Bachelor’s degree or equivalent experience

•  A minimum of 3 years of experience in LMS administration, preferably within a corporate or maritime environment or equivalent business analyst experience

• Familiarity with HR systems, integrations, and learning technologies, experience with Workday Core HCM, Workday Learning, Workday Talent, Performance Management, and/or MarineXchange a plus

• Strong analytical and problem-solving skills with a proactive approach to issue resolution

• Ability to manage multiple projects, prioritize tasks, and communicate effectively with stakeholders and ability to work independently in an innovative and fast-paced environment  

• Self-starter with a strong sense of ownership and accountability.

• Excellent communication and interpersonal skills, with the ability to effectively train and support users at all levels of technical proficiency 

• Demonstrated ability to prioritize work, set appropriate timelines, clarify expectations, and utilize effective processes/approaches to ensure work is delivered with excellence promptly

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.