We are looking for a marketing operations manager with startegic mind, analytical mind and excellent communication skills to join our growing Marketing Ops & Analytics group!
In this role, you will play a pivotal role in transforming our organization's approach to customer insights and lifecycle marketing. Your expertise will be crucial in the company-wide adoption of our CDP, where you'll develop customized processes across various departments.
If you are a proactive problem-solver with strong skills in strategic thinking and cross-departmental collaboration, we'd love to hear from you. Drive change and make a significant impact on our customer engagement and business growth.
About The Role:
- Drive the company-wide adoption of the Customer Data Platform (CDP) and develop tailored processes with each department.
- Identify and implement new use cases, lead discussions on segmentation and customer data, and provide training to stakeholders.
- Serve as a strategic partner for the Lifecycle Marketing team, contributing to the development of effective strategies.
- Collaborate with different functions to establish KPIs, targets, and scoring models to drive scalable business growth.
- Build and maintain a strong framework between business and technical stakeholders, ensuring efficient operations and processes.
- Identify pain points and business opportunities in various funnels and customer journeys and collaborate with relevant departments to find the best solutions.
- Translate high-level plans into actionable tasks, engage relevant stakeholders, and oversee the planning, implementation, and rollout processes.
- Collaborate closely with MarTech and BizTech teams to implement new capabilities supporting cross-funnel expansion initiatives.
Requirements
- Minimum of 4 years of experience in marketing operations, automation, or business operations roles within a high-growth SaaS company.
- Demonstrated experience with Customer Data Platforms (CDP), CRM systems, and marketing automation tools - a must
- In-depth understanding of various marketing and sales functions and methodologies.
- Proficiency with data and analytics tools such as Google Sheets/Excel, Looker/Tableau/Power BI, and SQL is highly advantageous.
- Proven track record in developing and implementing plans and processes for complex operations.
- Excellent presentation skills, with the ability to create and explain complex mechanisms and models using diverse documentation tools.
- Strong product thinking with the ability to conceptualize and implement user-centric solutions.
- Attributes of curiosity, ambition, proactivity, and exceptional collaboration and communication skills.
Top Skills
What the Team is Saying
What We Do
monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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monday.com Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
