Lifecycle Marketing Manager

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What Do We Do?

Triple Whale is a leader in business intelligence for e-commerce. With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually. Our culture, built on innovation, creativity, and speed, fosters an environment where great ideas can flourish. Headquartered in Columbus, Ohio, with additional offices in Israel, we are expanding our team to pursue an ambitious vision. Join us and be part of something big!

Job Summary:

As the lifecycle marketing manager, you will play a pivotal role in driving business growth — owning the company’s email and in-product marketing efforts across all stages of the customer lifecycle. This includes driving measurable outcomes in conversion, onboarding, adoption, upsell, and cross-sell efforts. The ideal candidate possesses 5+ years of relevant experience and a proven record of working effectively with GTM stakeholders to address business challenges. Strong skills in cross-functional communications, email copywriting, analytical thinking, and project management — and a proactive, customer-focused approach — are essential.

Key Responsibilities:

• Own the end-to-end strategy and execution of lifecycle campaigns, automations, and experiments (email and in-product communications) and assess overall program performance, health, and effectiveness
• Cultivate engagement and drive product consideration by writing compelling copy for all email and in-product communications
• Establish, manage, and maintain the lifecycle marketing calendar and align with stakeholders across Marketing, Product, Customer Success, Sales, and Partnerships to consistently scale efforts while providing an optimal customer experience 
• Analyze diverse data sources to create highly targeted segments for improved performance. Design, formalize, and optimize the team’s lifecycle segmentation strategy to inform multi-channel tactics and amplify inbound efforts
• Optimize our lead scoring system to ensure that high-value and high-intent leads are prioritized and routed to our sales team 
• Reimagine our nurture streams to advance funnel progression and accelerate pipeline 
• Foster a culture of innovation by developing an always-on email and in-product testing roadmap and sharing performance insights with the larger GTM organization

Requirements:

• 5–7 years of experience in B2B SaaS Lifecycle, Email, or Growth roles 
• Experienced with HubSpot, and able to create and manage email segments, automation workflows, campaigns, and integrations 
• Proven success planning optimization and growth experiments 
• Strong analytical skills, and the ability to use data-driven insights to inform decisions & strategy
• Excellent written and spoken communication skills
• Strong cross-functional skills, with a demonstrated ability to work across GTM
• Proactive, strategic, and self-motivated — always pushing to do better
• Thrives in dynamic and fast-paced environments, comfortable navigating ambiguity
• Energized by supporting teammates in achieving mutual goals; passionate about driving measurable impact
• Knowledge of DTC / Ecommerce space a plus 

Skills:

• Ambitious and eager to grow within the role and the company
• Self-motivated with a desire to create scalable processes within a growing company
• Strong interpersonal skills and the ability to work collaboratively in a team environment
• Ability to multitask and manage multiple projects simultaneously
• Problem-solving skills and attention to detail

Our Values

We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.

We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 

We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 

We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.

We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Perks

Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do

Compensation: Competitive salary, benefits, and equity

Family Focus: Parental leave and flexibility for families

Time Off: Generous PTO. We want you to relax when you need to relax!

Healthcare: Excellent medical, dental, and vision coverage

401K: 3% matching

In the News

Triple Whale raises $25M for its smart Shopify data platform

Columbus e-commerce startup Triple Whale aims to triple in size

Businessinsider: Shopify merchants have doubled ad spend on TikTok to reel in customers, as privacy changes make Facebook a ‘complete nightmare’ for customer acquisition.

Triple Whale Raises $27.7M to Develop Default Ecommerce Operating System for Shopify Brands

By submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice

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