Head of Life & Protection Solutions
Excited to grow your career?
Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.
Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change”
YOUR JOB
You will be responsible for managing the IOH Life and Protection team, supported by two supervisors – you can expect to have circa 25 FTE, spread over Antwerp and Nairobi.
Your role will be expand beyond day to day management of the operation – your agile, customer centric mindset will ensure that you contribute to our overall operations strategy. With the experience and knowledge you bring from other roles you’ve occupied in this area, you will help further shape the department. You will work on a project to optimize tooling – assessing and leveraging best tools suited for the department’s needs. You’ll work with the commercial teams to identify the best product offering and then implement them operationally. You’ll continue the work on the people strategy, ensuring the we’ve got the right talent in the right roles to support the strategic direction.
This role reports into the COO for International Organizations Health.
YOUR JOB IN DETAIL
- Deliver the day to day business unit management for IOH Life & Protection Solutions.
- Work collaboratively with the other Heads of Departments and wider stakeholder networks across IOH
- Ensuring the team members have the tools to perform according to the targets and to set them up for future success
- Lead the project (as business owner) to optimize the LPS tooling and processes
- Manage effective capacity plans, keeping oversight of staff level requirements. Proactively address and escalate any risks
- Develop/maintain proactive business relationships, both internally and externally to ensure a seamless delivery of service
- Have a close collaboration with the Finance (Actuarial) teams to have correct risk assessment and reserve setting
- Interact with the senior management to adapt your processes to meet evolving objectives
YOUR PROFILE
- Minimum of three years’ experience in the Insurance sector, (Life & Disability benefits)
- Proven track record as a strong people manager preferably in an international context
- Strategically orientated with a focus on execution and delivery
- Experience managing multiple stakeholder groups
- Able to demonstrate customer impact
- Results driven and able to motivate leaders
- Active language knowledge of at least English (additional languages are a plus)
- Experience in coaching, managing, developing and motivating individuals
- Proven data analytics skills (advanced Excel, Qlikview, Tableau ...)
- Clear experience in driving a team to achieve excellent customer service results
- Experience of leading and implementing change
- Good understanding of technology landscape in insurance industry and how to adopt the technology to best serve a specific purpose
- Excellent interpersonal skills
- Negotiation and influencing skills
- Action-orientated problem-solving skills / process improvement
- Excellent organisation, planning and prioritisation skills
- Strong communication skills: demonstrating drive and enthusiasm
- Demonstrating flexibility and adaptability to change
- Accountability – assumes ownership for achieving personal results and collective goals
WHAT WE OFFER:
- Permanent contract.
- Start date: As soon as possible.
- Role shift and working hours: 39h Monday to Friday.
- Multicultural working environment with Hybrid working.
- Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office.
- Social Benefits.
- Private Medical Insurance.
- Educational Development Program.
What we are looking for
We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.
Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna today!
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
Top Skills
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind.
As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable.
Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
