Legal Operations

About Us:

AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Etsy, Harry’s and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI. We deliver innovative, industry-leading SaaS solutions, including email automation, SMS marketing, smart product recommendation, shipment tracking, returns management, AI-predictive delivery estimates, and so on.

Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021. 

At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work. We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.

Your Mission:

As Legal Operations at AfterShip, you’ll deploy your project management skills to ensure that the Legal Department is operating at top efficiency in order to support our business. Additionally, you will identify and develop processes to ensure smooth operating procedures with other departments of the business. 

This is a high-impact position within the Legal Department which will allow you to interface and collaborate  with many teams across the company. Reporting into the General Counsel, the coverage for the role is global, which may necessitate some work outside of regular office hours for meetings or in order to collaborate with colleagues in APAC and the Americas. Any meeting outside of regular business hours is planned with reasonable advance notice and taking into account time zone differences to reduce disruptions.

If you are passionate about driving organizational growth in a dynamic environment, have a keen eye for data and details, and enjoy working with a diverse set of cross-functional stakeholders, then we highly encourage you to apply!

What You’ll Do:

• Paralegal Support: Assist the legal team with drafting, reviewing, and managing a variety of legal documents, including contracts, non-disclosure agreements (NDAs), and compliance reports. Support due diligence processes, manage legal filings, and ensure that legal records are organised and maintained effectively.
• Contract Lifecycle Management: Oversee the implementation and ongoing management of contract management systems, ensuring legal contracts are executed efficiently, tracked, and stored properly. Develop processes to streamline workflows related to contract review and approval.
• Project Management: Lead and manage cross-departmental projects that involve the Legal Department, ensuring seamless collaboration and integration with other business units such as Sales, HR, and IT. Coordinate and monitor project timelines, deliverables, and objectives to drive successful execution.
• Process Improvement: Identify and develop procedures to enhance the Legal Department’s operational efficiency. This includes optimising workflows, implementing legal tech tools, and ensuring compliance with company-wide processes and systems.
• Technology Integration: Collaborate with internal teams to leverage company-wide technological tools for the Legal Department. Ensure that the Legal Department uses the same project management and collaboration tools as other departments, such as document automation, e-signature platforms, and workflow management tools.
• Data Management & Reporting: Track key legal metrics, such as contract turnaround times and compliance with regulatory requirements. Develop dashboards and reports for the General Counsel and other stakeholders to provide insights into legal operations and department performance.
• Vendor & Budget Management: Support the Legal Department in managing external legal vendors, monitoring legal budgets, and negotiating fees where necessary. Track and report on departmental expenditures.

Who We’re Looking For:

Qualifications & Experience:

• 3+ years of experience as a legal operations professional, paralegal, project management specialist or in a similar role within a corporate or in-house legal environment. Familiarity with corporate, contract, and other legal concepts is a plus.
• Proven experience managing multiple projects in tandem, ideally in a legal or corporate setting, with the ability to coordinate across different departments and stakeholders. Familiarity with project management tools is a plus.
• Strong background in creating and refining processes to improve efficiency, particularly in legal operations, contract management, and document workflows. Experience implementing or managing legal tech solutions is a plus.
• Ability to leverage and integrate various technological tools (e.g., e-signature, document automation, and case management software) to enhance legal operations. Experience with Google Suite and platforms like DocuSign, Ironclad, or similar legal tech systems preferred.
• Ability to track and report on key legal and operational metrics. Strong analytical skills and proficiency in tools like Google Sheets, Excel, or reporting software to generate insights and reports.
• Experience working closely with departments such as Sales, Finance, HR, and IT to align legal processes with broader company operations. A collaborative approach to building partnerships across teams.
• C1/C2 English level required.

Soft Skills:

• Excellent communication and organizational skills, with the ability to prioritize and manage multiple tasks in a culturally diverse environment.
• Strong attention to detail and a proactive, solutions-oriented mindset.
• Ability to work independently, take initiative, and exercise sound judgement.
• Comfortable in a dynamic, remote, or hybrid work environment and adaptable to changing business needs.

At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to the letter, then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.

Why You Should Join Us:

• We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.
• We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
• We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.

Perks:

• Competitive compensation
• Remote-first/hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Career progression & professional development
• Learning & wellness funds
• Monthly book perk
• In-office lunch and commuter benefits for those located in our hub locations

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.